§ 3 Conclusion of a contract
3.1 The products and services listed within the online shop do not represent binding offers by "Reuter". On the contrary, the offers represent requests to the customer to submit a binding offer to "Reuter".
3.1.1 Pictures of products as well as drawings or illustrations are only to be understood as approximate product descriptions. The information in the acknowledgement of order is authoritative for the product characteristics.
3.1.2 The products listed within the online shop, in particular electronic components and equipment, meet the requirements of the German market (voltage 230 volts; connections according to German standards).
3.2 Orders for all products except kitchen worktops
3.2.1 With the order - whether by telephone, written or electronic - the customer firmly submits his contract offer. "Reuter" shall confirm receipt of this order in the Internet vis-à-vis the customer without delay. To this extent, however, this does not represent acceptance of the order; this may, however, be combined with the declaration of acceptance.
3.2.2 "Reuter" is entitled to accept the contract offer of the customer within three working days of receipt of said offer. Acceptance may be declared either by explicit notification or by delivery of the goods.
3.2.3 "Reuter" accepts no procurement risk and reserves the right to release itself from its obligation to fulfil the contract in the event that "Reuter" should not be supplied correctly or properly by outside suppliers. This is without prejudice to the liability of "Reuter" for intent or negligence in accordance with the liability provisions of § 13 of these GTC. In the event of the non-availability or only partial availability of the goods or services, "Reuter" shall inform the customer without delay; in the event of withdrawal, the counter-performance shall be refunded to the customer without delay.
3.2.4 “Reuter” ships products solely to customers in those countries which are expressly designated as countries of delivery in the “Reuter” online shop. Buyers from countries not specified in the “Reuter” online shop can purchase products solely as “self-collectors” who collect the products personally at the issue point provided by “Reuter”.
3.2.5 The following special regulations apply to contracts with customers purchasing from abroad:
188.8.131.52 Whenever customers from countries other than Germany purchase products from “Reuter” and collect the merchandise as “self-collectors” from the issue points provided by “Reuter”, “Reuter” will bill them for the value-added tax as required by German law. “Reuter” will reimburse this value-added tax solely for the countries of delivery specified in the “Reuter” online shop. This provision also applies in the event that a customer from a foreign country of delivery contracts a third party (e.g. freight carrier) to collect the products at the “Reuter” issue point.
184.108.40.206 If a customer from a non-EU country makes a purchase at "Reuter" and requests shipment to a shipping address within the EU, "Reuter" will itemise and collect the value-added tax applicable for this EU country of delivery. Thus the purchase process is completed with regard to value-added tax. If the customer then, i.e. after the purchase process has been completed, exports the products to a third country not in the EU, "Reuter" will not reimburse the value-added tax originally levied.
220.127.116.11 If members of the NATO military forces stationed in Germany conclude purchase contracts with “Reuter”, these purchase contracts will be processed in the same way as purchase contracts with German customers and delivery within Germany. Specifically, the value-added tax applicable pursuant to German law will be levied.
18.104.22.168 “Reuter” will not provide the customs number assigned to “Reuter” to customers who wish to export products purchased at “Reuter” to third-party countries.
22.214.171.124 If customers from countries not expressly designated as countries of delivery in the “Reuter” online shop purchase products from “Reuter” and if the products are exported to countries not expressly designated as countries of delivery (especially for self-collectors), the following special provisions apply with respect to liability and warranty of “Reuter”: The warranty (damage compensation, rescission, reduction of purchase price) as well as warranty claims are excluded if and when the customer does not return the products exported to another country to “Reuter” in Germany. The products must be returned to the self-collection point of “Reuter” for this purpose.
3.2.6 All products we sell only in customary quantities. This applies both to the order of a product in a single order as well as for multiple orders of the same product, which are delivered in close temporal association.
3.3 Orders for kitchen worktops
3.3.1 Orders for kitchen worktops can only be placed via the online shop. For this purpose, the selection of the material, the filling in of the requested dimensions and the other mandatory fields in the online form are required.
3.3.2 In the online form, a cost estimate is calculated based on the information provided by the customer, the material price as well as on the costs for measurement, delivery and installation.
3.3.3 Due to the nature of kitchen worktops, “Reuter” does not offer them for self-collection and self-installation. Orders for kitchen worktops always include a measurement and installation at a location in Germany (mainland).
3.3.4 By filing the online form, the customer declares his interest in a concrete cost estimate and a quote for carrying out a measurement. “Reuter” shall immediately confirm receipt of the form to the customer by e-mail. This s
hall not, however, constitute a contractual offer to carry out a measurement or a contractual offer to purchase, deliver and install the kitchen worktop.
3.3.5 “Reuter” shall provide the customer with a contractual offer to carry out a measurement within three working days of receipt of the online form. In addition, the customer will receive a cost estimate for the purchase, delivery and installation of the kitchen worktop.
3.3.6 The offer to carry out the measurement shall be effective four (4) weeks after being sent to the customer. The customer can accept or reject the offer within this period of time by explicit declaration via e-mail.
3.3.7 A binding offer for the purchase, delivery and installation of the kitchen worktop can only be made by “Reuter” after examining the on site circumstances and carrying out the measurements.
3.3.8 If the customer accepts the offer to carry out the measurement, the respective third-party service provider shall contact the customer, after receipt by “Reuter” of full payment of the costs for the measurement, in order to arrange a date for the measurement and the examination of the space in which the kitchen workshop is to be installed.
3.3.9 The examination and measurement are carried out by an employee of the third-party service provider in an on-site appointment with the customer.
3.3.10 The customer undertakes to comply with the agreed measurement date or to cancel it with at least seven (7) days notice. In the event that the customer does not cancel the agreed appointment in due time or is not present at the agreed date, "Reuter" is entitled to claim a flat-rate fee of a maximum of 120.00 EUR for the service-call charge or for administrative expenses.
3.3.11 Due to deviations between the information in the form and the measurement or due to the circumstances on site, the scope for design, the material and/or the purchase price may be subject to change after the measurement. It may also be the case that the spatial and local circumstances do not permit the delivery and installation of the kitchen worktop. In this case, “Reuter” shall inform the customer accordingly within seven (7) days of the measurement at the latest.
3.3.12 If the examination and measurement indicate that the spatial and local circumstances allow for the delivery and installation of the kitchen worktop, “Reuter” shall send the customer a binding contractual offer for purchase, delivery and installation within seven (7) days following the measurement, stating the total purchase price including purchase price and installation costs as well as an approximate delivery time.
3.3.13 The installation costs, including VAT, shall be based on the actual weight of the kitchen worktop(s). Installation costs shall be shown separately in the tender submitted by Reuter.
3.3.14 The offer shall be valid for four (4) weeks from its dispatch to the customer. The customer can accept or reject the offer within this period of time by express declaration via e-mail.
3.3.15 In the event that the offer is rejected, only the costs already paid for the measurement as well as a service-call charge due for a missed measurement date will apply. Further costs will not be charged.
3.3.16 After acceptance of the contract offer and payment of the total purchase price, the third-party service provider commissioned by Reuter shall contact the customer after receipt of payment of the full purchase price by “Reuter” in order to agree on a date for delivery and installation of the kitchen worktop.
3.3.17 Agreed dates must be complied with. In the event that the customer fails to comply with the agreed installation date or does not cancel with at least seven (7) days notice, “Reuter” is entitled to claim a flat-rate fee of a maximum of 120.00 EUR for the service-call charge or for administrative expenses.
3.3.18 “Reuter” does not assume any procurement risk and reserves the right to release itself from the obligation to fulfil the contract in the event of incorrect or flawed delivery by suppliers. The responsibility of “Reuter” for intent or negligence in accordance with the liability provisions of these General Terms and Conditions according to § 13 shall remain unaffected. In the event of non-availability or only partial availability of the service, “Reuter” shall inform the customer accordingly without delay. In the event of withdrawal from the contract, any payments already made shall be refunded to the customer without delay.
3.3.19 “Reuter” supplies and installs kitchen worktops at locations in Germany (mainland).
3.3.20 All kitchen worktops are sold by “Reuter” in normal household quantities only. This applies both to the order of a product in a single order as well as multiple orders of the same product which are delivered in close temporal association.