reuter.com

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About us – this is reuter.de

Welcome to reuter.de! Learn more about one of the largest online retailers for bathroom and living culture: what makes us special, where we come from and what our philosophy is. Discover our history and click your way through the most exciting facts and figures.

Family business in the digital age - 30 years Reuter

As a family business, Reuter operates quickly, flexibly and successfully in a growing market - and has done so for more than 30 years. The market leader uses its financial independence to constantly invest in its own future. See for yourself how Reuter has grown from a small plumbing company to one of the largest specialists and online retailers for bathrooms and home decor.

 

„Als ich 1986 meinen Installationsbetrieb 'Bernd Reuter Heizung und Sanitär' gegründet habe, war an diese Entwicklung nicht zu denken. Damals kamen unsere Kunden überwiegend aus dem regionalen Umfeld. Heute versenden wir Badprodukte deutschlandweit und in 27 weitere Länder.“

Bernd Reuter, Geschäftsführer

"When I founded my plumbing company 'Bernd Reuter Heizung und Sanitär' in 1986, this development was unimaginable. At that time, most of our customers came mainly from the regional area. Today we ship bathroom products throughout Germany and to 27 other countries."

Bernd Reuter, CEO

"When I founded my plumbing company 'Bernd Reuter Heizung und Sanitär' in 1986, this development was unimaginable. At that time, most of our customers came mainly from the regional area. Today we ship bathroom products throughout Germany and to 27 other countries."

Bernd Reuter, CEO


 

1986: The Reuter story begins

From plumbing to specialised trading

1986 Bernd Reuter founds the plumbing business "Bernd Reuter Heizung und Sanitär" with only one apprentice. The company grows and flourishes and is renamed "Reuter Heizung & Sanitär GmbH" in 1994. In the same year, the first Reuter bathroom showroom for sanitary products opens in Niederkrüchten, Germany. Step by step, the next few years will see a change from a classic plumbing business to a competent bathroom and sanitary specialist retailer.

2004: Idea for Success

Online shop for bathoom products

2004 Reuter is one of the first in the branch to recognise the signs of the times and starts online sales of bathroom products with the "Reuter Badshop", an overwhelming success, which leads to a rapid growth of the family business. That is why Bernd Reuter decides to professionalise his online business. In 2005 a 1,000 sqm distribution and logistics centre was built in Niederkrüchten, Germany, which however was soon to become too small.

2008: Pioneer in the sanitary sector

On course for growth

By combining different channels, Reuter has developed into one of the largest specialists and online retailers and pioneers in the sanitary business. The showroom in Mönchengladbach, Germany sets new standards with a unique mixture of historical ambience and modern bathroom design. All signs point to growth: In 2008 the central warehouse will move to a state-of-the-art logistics centre. Several hundred thousand articles can be stored on 10,000 square metres and can be delivered immediately.

 

2012: More variety – new name

Reuter Badshop becomes "reuter.de"

And Reuter continued to expand - in addition to bathroom products, the range now also includes kitchen articles, designer lighting, furniture and home accessories. In order to focus more strongly on expanding the product range, the name changed from "Reuter Badshop" to "reuter.de" in 2012.

2013: Reuter Profishop started

"As professionals need more!"

In 2013 the Reuter Profishop went online. Fairness and transparency - specialist tradesmen now also benefit from this and are able to order top-quality brand products at low online prices. The motto is: "as professionals need more!" namely a huge selection of well-known branded products, fair, transparent prices and less dependence on regional wholesale with its own brands in a three-tier distribution system.

2015/2016: A big family

Strengthening the team

After completing their studies in business economics, the two daughters, Sarah and Jana Reuter, joined the business group to pave the way for a successful future together with their father and more than 480 employees.

2016: A changing economy

Reuter as a model for digital transformation

From a small plumbing business to a bathroom and sanitary retailer to one of the largest specialists and online retailers for bathroom and living decor: Reuter has managed to make the transition to an innovative and digital medium-sized enterprise as a family business. Reason enough for the jury of the competition "NRW - Economy in Change" to honour Reuter 2016 as a role model for this structural change. For the second time in a row Reuter is awarded "Best Bathroom Outfitter" in Focus Money's "Germany Test"

2017: Base for further expansion

Purchase of property in the Nordpark

Reuter acquires a about 25,000 square metre site in the Nordpark, Mönchengladbach, Germany creating the best conditions for further expansion. In the near future, the new administration building is to be built here in a top location, easily visible directly from the Aachener Street and with good transport connections.

2017: Opening in the Medienhafen

New store and office in Dusseldorf

In the middle of Dusseldorf's centrally located media harbour, the Reuter Store opened with showroom areas for bathroom furnishings, bathroom accessories and lighting. Every day visitors come from a surrounding area of 200 kilometers to experience the online offers of various brands on-site and to be personally advised by professional and competent staff. Digitisation successfully finds its way into the shopping experience on-site, for example with digital price tags that can be scanned via a mobile phone or tablet and individual lighting control via a touch display.

2017: Modern shopping experience

reuter.de goes mobile!

Sit comfortably on the couch and furnish your new dream bathroom or quickly buy some bathroom accessories whilst in a café: now even easier, the Reuter online shop is now optimised for mobile devices. In order to create the perfect shopping experience for customers with smartphones and tablets, reuter.de has been adapted to a modern responsive design.

2017: New platfrom Werkprofi.de

"Easily find the right skilled tradesman"

With Werkprofi.de Reuter continues to expand its services. Anyone who buys on reuter.de will find a reliable installation partner in their vicinity via the “Werkprofi (skilled tradesman)”, who focuses on their professional and honest craftsmanship. At the same time, the platform offers skilled tradespeople the opportunity to clearly present their range of services, to benefit from evaluations and to win new contracts without acquiring them themselves.

2018: growing logistics

Expansion area in Schwalmtal

There is a lot to do: with an increasing number of visitors at reuter.de, the number of orders also increases annually. In order to ensure high product availability and fast shipping in the future, Reuter and its logistics service provider Lagro Logistik GmbH are expanding the logistics area by an additional about 10,000 square metres through an additional location in Schwalmtal, Germany.

2020: French internationalisation

Reuter says “Bienvenue !”

Reuter has successfully started its international expansion in France. To this end, Reuter SAS was founded as a new company under the management of Emmanuel Nogués, an experienced industry expert.
Reuter welcomes its French colleagues to their new offices in Paris. Since then the French team has been continuously expanding. In particular, the areas of sales, marketing and IT are being independently developed. Also planned: our own store in Paris.

2021-2023: Growing as a family

New administration

As an innovative technology company and family business, Reuter will continue to remain true to its location in the Lower Rhine. The goal: to grow together and to continue the success story of satisfied customers and business partners. The plans for a state-of-the-art administration building with its own day-care centre, fitness centre, concierge service, catering and concept store in the Nordpark, Mönchengladbach, Germany have already begun for the best possible and modern working environment for the now more than 650 employees.


Under the microscope - Reuter successful in Focus-Money's “Deutschland Test” (Germany test)

“Objective, independent, fair” - this is the “Germany Test” by Focus-Money. The business magazine Focus-Money regularly asks thousands of readers to vote for the best companies in the “Germany Test”. Reuter continues to prove its success:

2015, 2016, 2017 and 2018 - 2020

Best bathroom outfitter

Reuter was evaluated by Focus-Money for the first time in 2015 in terms of product range, customer consultation, customer service, installation and value for money.
A positive result: Reuter is “Germany's best bathroom outfitter” and proves that the omni channel concept with store, telephone ordering and online shop is well received by customers. Reuter was also able to win in 2016 and 2017. In 2018, for the fourth time in a row, customers clearly vote for Reuter as “Best Bathroom Outfitter”. In the last customer survey published in 2018, Reuter wins first place for the fourth time in a row and retains its winning title through 2020.

2017 and 2018 - 2020

Best customer consultation

A new award was added in 2017. In the “Germany Test”, customers decided that Reuter also had the “Best Customer Consultation” distinction. A fantastic compliment for the competent specialist consultants in the store and on the phone! In the most recent survey in 2018, Reuter emerged as the winner in this important category for the second time in a row and still remains at the top in 2019 to 2020.

2018 - 2020

Best value for money

In 2018 Reuter was recognised for the first time in the “Germany Test” for “Best value for money” and holds its winning title even in 2020.
Another indication that the omni channel concept for bathrooms, lighting and living works and is competitive. None of these numerous awards would have been possible without satisfied customers voting for Reuter in the independent “Germany Test”.


Sponsoring — joint enthusiasm

What could be more fitting than to join forces with a strong partner who shares the same feeling of solidarity with his home region and above all the same passion for what he does every day? The common goal: to inspire people in the region and throughout Germany with top performance and, of course, top products.

Connected with home

Co-Sponsor of Borussia Mönchen­gladbach

The home team in the heart - of course this also applies to Reuter. The family business has its home on the Lower Rhine and shares the enthusiasm and positive mood that emanates from the football team. The online retailer supports the Bundesliga team as a co-sponsor and is therefore also well known to the fans in the BORUSSIA-PARK.


All prices in Euro incl. 16 % MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.

a) Our delivery time information at a glance:
Immediatly Available Parcel Pallet
Premium Delivery
Same day dispatch if ordered until 2 p.m.
Delivery time approx. 1 - 2 WD Delivery time approx. 1 - 4 WD
Standard Delivery Delivery time approx. 1 - 3 WD Delivery time approx. 2 - 6 WD
The shipping time for Premium Delivery within Germany (mainland only) is 1-2 business days for parcels and 1-4 business days for pallets from the date of dispatch. For Standard Delivery, the shipping time within Germany (mainland only) is 1-3 business days for parcels and 2-6 business days for pallets from the date of dispatch. The goods will be dispatched on the working day (excluding Saturdays, Sundays and national bank holidays) after completion of the order check if ordered with credit card (Visa or Mastercard), buy now - pay later, Pay now., cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal payment methods. If you pay in advance, the goods will be dispatched as soon as we have received your payment. For Premium Delivery, the goods will be dispatched on the same day providing the order check is completed before 2 pm and paid by the abovementioned payment methods, or in case payment in advance was selected after your payment is received.
Parcel Pallet
approx. 1 WK Delivery time approx. 5 - 7 WD Delivery time approx. 6 - 9 WD
approx. 1 - 2 WK Delivery time approx. 8 - 14 WD Delivery time approx. 10 - 17 WD
approx. 2 - 3 WK Delivery time approx. 15 - 21 WD Delivery time approx. 18 - 23 WD
approx. 3 - 5 WK Delivery time approx. 22 - 35 WD Delivery time approx. 24 - 37 WD
approx. 5 - 8 WK Delivery time approx. 36 - 56 WD Delivery time approx. 38 - 58 WD
If the goods are not in stock, we will dispatch your order by Standard Delivery on the first working day (excluding Saturdays, Sundays and public holidays) after receipt of the goods in our logistics centre. The goods will be received in our logistics centre within the period specified in the product sheet on our website (e.g. "Dispatch within approx. 1-2 weeks"). Please note that your goods will be dispatched after the order check has been completed and payment has been received. The shipping time within Germany (mainland only) is 1-3 working days for parcels and 2-6 working days for pallets from the date of dispatch. If the expected delivery date falls on a Sunday or national bank holiday, the delivery will be postponed to the next working day. Saturdays are only considered working days when a package (not a pallet) is shipped. Bank transfers can take 1 to 3 business days until the payment is received. WK=Week, WD=Working days

Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 650 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 9 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 09.00 pm
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+49 211 / 781 707 - 210
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