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Data Protection Statement

As of: June 2020

Data Protection Statement

June 2020

We take the protection of the personal information of our customers and persons interested in our offers very seriously, and we comply with all requirements of the data privacy acts. This document tells you how personal data of users and visitors to our website is handled.
 

1. Name and contact details of the person responsible

reuter europe GmbH
Kaistraße 13
40221 Düsseldorf
Germany

E-Mail: inforeuter.de
Fon: +49 211 / 781 707 -0
Fax: +49 211 / 781 707 - 950
Internet: www.reuter.de
 

2. Contact details of the Data Protection Officer

If you have any questions about the collection and processing of your personal data, or if you require any information, please do not hesitate to contact our external Data Protection Officer.

Olaf C. Nilgens
Streitz Consult GmbH
Pingsdorfer Str. 54
50321 Brühl

E-Mail: olaf.nilgens@streitz-consult.de
Fon: +49 (0) 2232-15 30 30
Fax: +49 (0) 2232-15 30 31
Internet: www.streitz-consult.de
 

3. Scope and Purpose of the processing of personal data

3.1. Personal Data

According to Art. 4 (1) EU GDPR, personal data covers all information relating to a directly or indirectly identified or identifiable natural person. This includes, for ex-ample, your name, your contact details, and the data you provide when registering a customer account or for processing your orders.
 

3.2. Server statistics

Every time the website is visited, the user's web browser automatically transmits data to the web server and stores it in log files. The following data is stored until it is deleted:

  • Name and URL of the visited web page
  • IP address at the time the respective web page is accessed
  • Date, time and success of the access to the web page
  • Website from which the visitor arrives at our site (so-called referrer URL)
  • Browser type and version
  • Operating system of the mobile device used to open the web page

This data is processed for the following purposes:

  • to enable a connection to be established to the website,
  • to enable an optimised presentation of the website,
  • to verify and safeguard the security and stability of the systems, and
  • to enable and improve the administration of the website.

According to Art. 6 (1) Sentence 1 f) EU GDPR, we have a justified interest in the processing of the data.
The stored data are not combined with any other data sources. In general, we cannot associate the data with any specific person. The data is fundamentally not processed for the purpose of obtaining further information about the respective visitors to our website.
 

3.3. Contact (telephone consultation, contact form)

Visitors can obtain advice by telephone, and send us messages via a contact form on the website. All data can be voluntarily transmitted to us by the person requesting information, who in doing so consents to the processing of his/her personal data. We require a valid email address so that we can likewise reply by email. The data is processed solely for the purpose of the telephone consultation, and for the handling and answering of enquiries submitted using the contact form.

The processing takes place on the basis of voluntary consent in accordance with Art. 6 (1) Sentence 1 a) EU GDPR. The personal data collected for using the contact form will be automatically deleted as soon as the request has been finally processed and there are no grounds for its further storage.
 

3.4. Cookies

Our website uses cookies. Cookies are small text files that are placed on the digital terminal device or the customer's data carrier to make sure that they can effectively use all the functions of our online shop. In order to provide an optimal service, three categories of cookies are used:
 

3.4.1. Necessary-Cookies

These cookies are required for the best possible navigation and operation of the website. For example, the shopping cart function is implemented with these cookies so that the goods remain in your shopping cart while you continue shopping. The necessary cookies are also used to store certain entries and settings that you have made so that you do not have to repeat them constantly, and to tailor the content of reuter.de to your individual interests. Without the necessary cookies, the website cannot be used, or only to a limited extent.
 

3.4.2. Statistical-Cookies

These cookies record device and access data in order to analyse the use of our webs-ite, such as which areas of the website are used and how (surfing behaviour), how quickly content is loaded and whether errors occur. These cookies only contain ano-nymous or pseudonymous information and are only used to improve our website and to determine what the user's interest is. Furthermore, it can be measured whether and how effective our advertising is. Statistics cookies can be blocked without af-fecting the navigation and operation of the website.
 

3.4.3. Marketing-Cookies („Tracking-Cookies“)

These cookies contain identifiers that collect device and access data in order to tai-lor personalized advertising from reuter.de to your individual interests. Our adverti-sing partners also collect device and access data on our website. This allows us to display personalized advertising that matches your interests on other websites and in apps from other providers (so-called retargeting). Marketing cookies can be blocked without affecting the navigation and operation of the website. However, it may not be possible to personalize shopping.
 

3.4.4. Cookies Summery

The overview of all cookies used can be found here: https: www.reuter.de/en/legal/cookies.html.

The saving of cookies can be disabled at any time. The help function in the menu bar of most web browsers (e.g. Internet Explorer or Firefox) explains how users and visi-tors to our application portal can prevent their browser from accepting new cookies, how users and visitors to our web pages can ensure that their web browser informs them whenever they receive a new cookie, or how they can delete all previ-ously re-ceived cookies and block all future cookies. In the latter case, the aforementioned functions (login and administration options) will no longer be available. To use these functions, please cancel the cookie block.
 

3.5. Evaluation of accesses and user behaviour (econda)

For the needs-based design and for the optimisation of our online shop, solutions and technologies from econda GmbH (http://www.econda.de) are used to record and save anonymised data, and to generate usage profiles from this data using pseudonyms. For this purpose, cookies (for a definition, see 3.4) may be used that enable the identification of a revisiting web browser. Usage profiles are, however, not combined with the pseudonym carrier's data wit-hout the express consent of the visitor. In particular, IP addresses are made illegible immediately after receipt, so that assignment of usage profiles to IP addresses is not possible. Our justified interest in the data processing within the meaning of EU GDPR also lies in the aforementioned purpo-ses. The legal basis for the use of econda is § 15 (3) German Telemedia Act (TMG) re-spectively Art. 6 (1) f) EU GDPR.

Visitors to this website may object to this data collection and storage at any time for the future here
 

3.6 Online shop

Within the scope of operating our online shop, personal data is collected and pro-cessed, for example for the registration and for processing orders. This is inventory data, such as a person's name and address and the user data (e.g. password).

Processing of the data is necessary for the justification, execution and processing of contracts, as well as for the purpose of future customer service and customer care. The processing takes place based on Art. 6 (1) Sentence 1 b) EU GDPR for the initi-a-tion and fulfilment of a contractual relationship with the person concerned.
 

3.7 Newsletter

By subscribing to the newsletter, the visitor expressly agrees to the processing of the voluntarily submitted personal data. The data provided during the registration will be used solely for sending the newsletter. We use a double opt-in process in order to ensure that our customers will only receive our newsletter if they really want to. For this purpose, we send them a notification email in which they confirm by clicking a link contained in this email that they want to receive our newsletter. Unsubscribing from our newsletter is possible at any time. This can be done by clicking a special link at the end of each newsletter, or by sending an email to inforeuter.de.
The legal basis for processing the visitor's personal data for the purpose of sending

The newsletter is provided on our behalf by the company Episerver GmbH, Wallstraße 16, 10179 Berlin. Appropriate data protection agreements (AV) for the processing and protection of your data have been concluded and comply with the requi-rements of Art. 28 EU GDPR.
 

3.8 Advertising / Retargeting

We also use the personal data for our own advertising purposes in both a general and an individualised manner. We send our customers general information about our product portfolio and its components and/or about marketing campaigns. This is done by post and/or email.

The processing takes place in accordance with Art. 6 (1) Sentence 1 f) EU GDPR as a justified interest in the data processing for the purpose of customer information and loyalty.

Our customers may object to the use of such data at any time (either entirely or for individual advertising purposes).
 

3.8.1. Criteo

On our pages and online offers, information about the surfing behavior of website visitors is collected by the technology of Criteo (Criteo GmbH, Unterer Anger 3, 80331 Munich, Germany) for marketing purposes and cookies are set to mark end devices for the display of further advertising.

Criteo can thus analyze the surfing behavior and subsequently display targeted pro-duct recommendations as appropriate advertising banners when other websites are visited.

When the following "opt-out" link is clicked, an "opt-out" cookie is set, which pre-vents the display of these banners in the future: https://www.criteo.com/de/privacy/
There will be no other use or transfer to third parties.Criteo's privacy policy is also available at the link above.
 

3.8.2. RTB House

Furthermore, the third party provider RTB House (RTB House GmbH, Kurfürsten-damm 226, 10719 Berlin, Germany) places links to websites on the Internet. RTB House GmbH personalizes these advertisements on the basis of previous visits to our website by means of an appropriate technology. Accordingly, these personalised advertisements contain products that might be of interest to you. No personal data are collected, processed, stored or used. You will find the data protection declarati-on of RTB House under the following link: www.rtbhouse.com/de/privacy/ If you want to renounce personalized advertising by RTB House, an "Opt-Out" possibility is available under the following link: www.rtbhouse.com/de/optout-page
 

3.9. Social Media

We present our company on Facebook, Instagram, Pinterest and YouTube. Focal points of our sites are the topics bathroom, lights and living as well as the presenta-tion of the company as an employer. Cross-media content are made public as well. In the following, we will provide to you information regarding what personal data are processed within the scope of the presentation of our sites on Facebook, Insta-gram, Pinterest and YouTube.
 

3.9.1. Processing of personal data by Facebook

We utilise the technical platforms and services of Facebook Ireland Ltd. to provide the information service offered here. The contact data for the provider of this platform:

Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2, Ireland

An opportunity for contacting the provider online can be found on the page https://de-de.facebook.com/help/contact/2061665240770586.

We wish to point out here that your use of this Facebook page and its functions is on your own responsibility. This is particularly true with respect to the use of the interactive functions (e.g. comments, sharing, reviewing). Alternatively, you can access a major part of the information available here (e.g. products, product descrip-tions) on our internet site www.reuter.de as well.

When you visit our Facebook page, Facebook records (among other data) your IP address and additional information that is stored in the form of cookies on your PC or that is otherwise available. This information is used to provide to us as operators of the Facebook pages statistical information about the use of the pages.

Facebook makes additional information on this topic available at the following link: https://www.facebook.com/privacy/explanation.

The data relating to you collected at this time is processed by Facebook Ltd. and may be transferred to countries outside the European Union. Facebook describes in general terms in its data use policies what information Facebook receives and how this information is used. You will also find information in these policies about op-portunities for contacting Facebook and about opportunities for inserting advertisements. The data use policies can be accessed at the following link: https://de-de.facebook.com/about/privacy

Facebook’s full data use policy can be found here: https://de-de.facebook.com/full_data_use_policy

The manner in which Facebook uses the data from visits to Facebook pages for its own purposes, the scope in which activities on the Facebook page can be attributed to specific users, how long Facebook stores these data and whether data from a visit to a Facebook page are transferred to third parties are all issues that are neither ex-haustively nor clearly stated by Facebook, and we do not have any information about any of these issues.

When you access a Facebook page, the IP address assigned to your device is trans-mitted to Facebook. According to information from Facebook, this IP address is anonymised (in the case of “German” IP addresses) and is erased after 90 days. Moreover, Facebook stores information about its users’ devices (e.g. as part of the function “Get alerts about unrecognised logins”); Facebook may therefore be able to attribute IP addresses to specific users.

If you are currently logged in as a user to Facebook, there is a cookie with your Fa-cebook identification on your device. Facebook is in this way able to track your visit to this page and how you have used it. This applies to all other Facebook pages as well. Facebook can use the Facebook buttons integrated into websites to record your visits to these websites and to attribute the information to your Facebook profile. Contents or advertising can be tailored and presented to you on the basis of these data.

If you want to prevent this, you should log out of Facebook or disable the function “Remain logged in”, erase the cookies on your device and then close and restart your browser. This will erase Facebook information that can be used to identify you directly. You can then use our Facebook page without revealing your Facebook identity. If you access interactive functions on the site (like, comment, share, mes-sages etc.) a Facebook login mask will appear. If you now log in, Facebook will again be able to identify you as a specific user. You will find information about managing or erasing existing information relating to you on the Facebook support page at https://de-de.facebook.com/about/privacy#.
 

3.9.2. Processing of personal data by Instagram

The platform is operated by Facebook Ireland Limited.

The contact data for the pro-vider of this platform:

Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2, Ireland

You will find information about privacy and the processing of personal data when using Instagram in the Instagram privacy policy. It is available on the page https://help.instagram.com/155833707900388/?helpref=hc_fnav&bc[0]=Instagram-Hilfe&bc[1]=Datenschutz%20und%20Sicherheitsbereich.  
 

3.9.3. Processing of personal data by Pinterest

We utilise the technical platforms and services of Pinterest Europe Ltd. to provide the information service offered here. The provider’s complete contact data:

Pinterest Europe Ltd.
Palmerston House, 2nd Floor
Fenian Street
Dublin 2, Ireland

During your registration for the use of Pinterest, information is voluntarily transferred to Pinterest. This information includes such elements as your name, email address, telephone number, profile photo, the pins, comments and all other information to which you grant Pinterest access. It is also possible to share location data or photos via Pinterest.

If a Facebook or Google account or another account of a third-party provider is linked with Pinterest, Pinterest receives information from these accounts (e.g. friends or contacts). What information exactly is transferred by these services to Pinterest is often dependent on the settings or on the individual privacy policies. More detailed information about privacy at Pinterest is available on this site: https://policy.pinterest.com/de/privacy-policy.  
 

3.9.4. YouTube

When you visit YouTube, Google LLC (“Google”), Amphitheatre Parkway, Moun-tain View, CA 94043, USA, the operator of YouTube, stores and processes personal data in accordance with Google’s privacy policy.

You will find Google’s privacy policy with extensive explanatory comments on Google’s processing of the data here: https://policies.google.com/privacy?hl=de&gl=de.
 

3.9.5. Data processing within the framework of social media by reuter.de

Beyond this, we as the provider of the aforementioned information services collect and process the data from your use of our channels so that we can design the presen-tation and the topics to be of greater interest for you.

We use the following statistical services for this purpose: Facebook In-sights/Instagram Insights/Pinterest Analytics. The statistical service in each case records your activities on our social media channel and makes them available to us in the form of anonymised statistics. In this way, we obtain information about the activities of our fan site visitors, visitors accessing our site, the reach of the provid-ed information, retrievals and average duration of video playbacks, information as to which countries and cities are visitors are from and statistics about the gender breakdown of our visitors.

When we hold contests, the winners are publicly designated by their user names and requested to contact us in a private message or email within a period of 14 days. The winners must send their actual names and addresses to us so that the prizes can be sent to them. We process these data exclusively for the purpose of running the con-test. The contests are governed by the specific terms and conditions of participation in each case.

Moreover, we store user names and comments that are erased because of breaches of netiquette. We will retain any such information solely for the event that evidence is required in legal disputes within the period of limitations. Facebook (Facebook, Instagram), Pinterest and we are joint controllers with respect to the processing of data from Facebook/Instagram Insights and Pinterest Analytics.

Details have been set down in the agreement for joint control (Joint Controller Ad-dendum) that you will find here: https://www.facebook.com/legal/terms/page_controller_addendum.

If you have any questions about the information we provide, you can reach us by using the contact data above.
 

3.10. Disclosure of data

Personal data will only be disclosed to third parties if

  • the person concerned expressly consented to this in accordance with Art. 6 (1) Sentence 1 a) EU GDPR,
  • the disclosure in accordance with Art. 6 (1) Sentence 1 f) EU GDPR is necessary in order to assert, exercise or defend legal claims, and there is no reason to assume that the data subject has an overriding interest worthy of protection in the non-disclosure of his/her data,
  • in accordance with Art. 6 (1) Sentence 1 c) EU GDPR there exists a legal obligation, and/or
  • this is necessary in accordance with Art. 6 (1) Sentence 1 b) EU GDPR for the fulfilment of a contractual relationship with the person concerned.  
     

3.11. Third-party providers

Ads from various providers may be integrated on the pages of our online shop. Such third-party providers use the abovementioned cookies for placing ads on the basis of previous visits to our online shop. These ads also include personalised ads from Google. In this way, by means of cookies, ads are adapted (personalised) in such a manner that they contain products which may be of interest to the respective user. No personal data is collected, processed, saved or used during this process. Users can deactivate the use of these cookies by Google by calling up the page for the deactivation of Google advertising: https://policies.google.com/privacy#infochoices.

Alternatively, users can disable the use of cookies by third-party providers by calling up the deactivation page of the Network Advertising Initiative.

The processing takes place in accordance with Art. 6 (1) Sentence 1 f) EU GDPR as a justified interest in the data processing for the purpose of customer information and loyalty.
 

4. Payment methods

Personal data is only transmitted to third parties if the legal requirements (see sec-tion 3.10) are met.
 

4.1. Payment on invoice

With the payment method "on invoice" (for business customers), a credit check can be carried out without express consent, insofar as this is necessary to safeguard our legitimate interests and the interests of the respective customer worthy of pro-tection are not affected.
 

4.2. Buy now, pay later for consumers (Klarna)

In cooperation with Klarna, we offer consumers [Consumer as defined by § 13 Ger-man Civil Code (BGB)] the option of buy now, pay later as a payment method. When purchasing via buy now, pay later with Klarna, the customer has a payment period of 14 days after the goods have been shipped. The use of the buy now, pay later pay-ment method requires a positive credit check.

In Germany, the credit agencies mentioned in Klarna's data protection declaration can be used for identification and credit assessments. The customer can revoke their consent to this use of personal data at any time. You can find the complete general terms and conditions for buy now, pay later here.
 

4.3. Payment by payment method Sofort

If you select the payment method Sofort, after completing the order the customer can pay directly and securely via online banking (PIN/TAN). For this purpose, after completion of the order the customer will be forwarded to the website of Sofort GmbH, Munich, where the customer can enter the required data.

The transmission of his data is SSL-encrypted via the TÜV-certified pay-site of Sofort GmbH. The customer’s payment can be confirmed immediately and is made directly from customer’s account. More information about the process of a direct transfer and the protection of customer’s personal data can be found on the website of Sofort GmbH. We ask all customers, when using the payment method Sofort, to observe the terms and conditions of their own financial service provider for the use of their bank details.
 

4.4. Payment by Credit Card

If you decide to pay by credit card, the transaction will be processed by our service provider, Concardis GmbH, based in Frankfurt. Further information on data protec-tion at Concardis GmbH can be found under the following link: https://www.concardis.com/de-en/protecting-your-data.
 

5. Logistics and processing of orders

For the purpose of executing and processing orders and for future customer care, personal customer information may also be disclosed to partner companies (parcel and postal services, transport companies, letter shop services, assembly service) as needed (address and possibly product data).
 

6. Bathroom planning

Furthermore, personal details are collected and processed when users and visitors to our online shop submit a non-binding request for a consulting appointment for indi-vidual bathroom planning. If we provide the (currently only national) service in your respective postcode area, this information will be forwarded to the relevant interior designer from our partner network for further handling.

In the aforementioned cases, processing takes place in accordance with Art. 6 (1) Sentence 1 f) EU GDPR as our justified interest in customer acquisition and loyalty.
 

7. Your rights as a data subject

Insofar as your personal data is processed during your visit to our website, you as a "data subject" are entitled to the following rights within the meaning of EU GDPR:
 

7.1. Right to information

You may demand that we tell you whether your personal data is processed at our company. No right to information exists if the data may not be deleted due to legal or statutory retention periods or it solely serves data backup or data privacy control purposes, provided that the provision of information would require a disproportio-nately high expenditure of time and costs, and the processing for other purposes is excluded by suitable technical and organisational measures. Where appropriate, you can request information about:

  • the purposes of the processing,
  • the categories of the personal data processed by you,
  • the recipients or categories of recipients to whom your personal data is disclosed, in particular recipients in third countries,
  • if possible, the planned duration for which your personal data will be stored or, if this is not possible, the criteria for determining the storage period,
  • the existence of a right to rectification, deletion or limitation of the proces-sing of personal data relating to you or a right to object to such processing,
  • the existence of a right of appeal to a data protection supervisory authority,
  • insofar as the personal data has not been collected from you as the data sub-ject, the available information on the origin of the data,
  • where applicable the existence of automated decision-making, including pro-filing and meaningful information on the logic involved, as well as the scope and intended effects of automated decision-making,
  • where appropriate in the case of disclosure of the data to recipients in third countries insofar as the EU Commission has not passed a resolution on the pertinence of the level of protection in accordance with Art. 45 (3) EU GDPR, information on which suitable guarantees in accordance with Art. 46 (2) EU GDPR are foreseen for the protection of personal data.


7.2. Correction and completion

If you establish that we possess incorrect personal data about you, you can ask us to correct the wrong details. You can request the completion of incomplete data.
 

7.3. Deletion

You have the right to cancellation ("right to be forgotten") if one of the following reasons applies:

  • The personal data is no longer necessary for the purposes for which it was processed.
  • You have revoked your consent
  • You have lodged an objection to the processing of your personal data which we have made public.
  • You have lodged an objection to the processing of personal data not made public by us and there are no overriding justified reasons for the processing.
  • Your personal data has been processed unlawfully.
  • The deletion of personal data is necessary to fulfil a legal obligation to which we are subject.

The right to deletion does not exist if deletion is not possible or only possible with disproportionate effort in the case of legal,non-automated data processing due to the special type of storage and your interest in a deletion is minimal. In this case, a restriction in processing takes the place of deletion.
 

7.4. Restriction in processing

You may demand that we restrict the processing of your personal data if one of the following reasons applies:

  • You dispute the accuracy of your personal data. In this case, the restriction in pro-cessing can be demanded for the time required to verify the accuracy of the data.
  • The processing is unlawful and you demand the restriction in the use of your personal data instead of deletion.
  • We no longer require your personal data for processing purposes, but you require the data to assert, exercise or defend legal claims.
  • You have lodged an objection in accordance with Art. 21 (1) EU GDPR. The re-striction in processing can be demanded as long as it is not yet clear whether our jus-tified reasons outweigh your reasons.

A restriction in processing means that personal data will only be processed with your consent or for the assertion, exercising or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of an im-portant public interest. We are obliged to inform you about this before we lift the restriction.
 

7.5. Data portability

You have a right to data portability insofar as the processing is based on your consent in accordance with Art. 6 (1) Sentence 1 a) or Art. 9 (2) a) EU GDPR or it is based on a contract to which you are a contracting party and the processing takes place by means of automated procedures. In this case, the right to data portability includes the following rights provided this does not affect the rights and freedoms of other persons:

You can demand that we give you the personal data you have provided to us in a structured, commonly used and machine-readable format. You have the right to for-ward this data to another responsible person without any hindrance on our part. If technically feasible, you can demand that we forward your personal data directly to another responsible person.
 

7.6. Right of appeal

If you believe that the processing of personal data concerning you is unlawful, you may lodge a complaint with a data protection supervisory authority responsible for your place of residence or work or for the place where the alleged infringement has occurred.

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
PO Box 20 04 44
40102 Düsseldorf    

E-Mail: poststelle@ldi.nrw.de
Fon: 0211/38424-0
Fax: 0211/38424-10
 

7.7. Right of objection

Consent to the processing of the personal data can be revoked at any time with fu-ture effect. Regarding the promotional usage, such revocation can be made with an overall effect or be restricted to individual advertising measures, without incurring any costs other than the cost of transmission according to the basic rates. The revo-cation can be transmitted as follows:

by E-Mail: info@reuter.de

by Fax: +49 781 707 - 950

in writing to: reuter europe GmbH, keyword Data Privacy, Kaistraße 13, 40221 Düsseldorf. Our newsletters and advertising emails naturally also contain a direct unsubscribe link.

We would like to point out that even in the event of an objection, processing may be prescribed by law (e.g. storage periods). Please address your objection to the contact data mentioned above under 1 and understand that in the case of an objection to data processing, identification may be necessary to prevent misuse.


All prices in Euro incl. 16 % MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.

a) Our delivery time information at a glance:
Immediatly Available Parcel Pallet
Premium Delivery
Same day dispatch if ordered until 2 p.m.
Delivery time approx. 1 - 2 WD Delivery time approx. 1 - 4 WD
Standard Delivery Delivery time approx. 1 - 3 WD Delivery time approx. 2 - 6 WD
The shipping time for Premium Delivery within Germany (mainland only) is 1-2 business days for parcels and 1-4 business days for pallets from the date of dispatch. For Standard Delivery, the shipping time within Germany (mainland only) is 1-3 business days for parcels and 2-6 business days for pallets from the date of dispatch. The goods will be dispatched on the working day (excluding Saturdays, Sundays and national bank holidays) after completion of the order check if ordered with credit card (Visa or Mastercard), buy now - pay later, Pay now., cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal payment methods. If you pay in advance, the goods will be dispatched as soon as we have received your payment. For Premium Delivery, the goods will be dispatched on the same day providing the order check is completed before 2 pm and paid by the abovementioned payment methods, or in case payment in advance was selected after your payment is received.
Parcel Pallet
approx. 1 WK Delivery time approx. 5 - 7 WD Delivery time approx. 6 - 9 WD
approx. 1 - 2 WK Delivery time approx. 8 - 14 WD Delivery time approx. 10 - 17 WD
approx. 2 - 3 WK Delivery time approx. 15 - 21 WD Delivery time approx. 18 - 23 WD
approx. 3 - 5 WK Delivery time approx. 22 - 35 WD Delivery time approx. 24 - 37 WD
approx. 5 - 8 WK Delivery time approx. 36 - 56 WD Delivery time approx. 38 - 58 WD
If the goods are not in stock, we will dispatch your order by Standard Delivery on the first working day (excluding Saturdays, Sundays and public holidays) after receipt of the goods in our logistics centre. The goods will be received in our logistics centre within the period specified in the product sheet on our website (e.g. "Dispatch within approx. 1-2 weeks"). Please note that your goods will be dispatched after the order check has been completed and payment has been received. The shipping time within Germany (mainland only) is 1-3 working days for parcels and 2-6 working days for pallets from the date of dispatch. If the expected delivery date falls on a Sunday or national bank holiday, the delivery will be postponed to the next working day. Saturdays are only considered working days when a package (not a pallet) is shipped. Bank transfers can take 1 to 3 business days until the payment is received. WK=Week, WD=Working days

Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 650 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 9 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 09.00 pm
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+49 211 / 781 707 - 210
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