Old electrical and electronic equipment may be too harmful in terms of waste, others contain hazardous substances and should therefore not be disposed of with household waste. In Germany, how such old electrical and electronic equipment is to be handled is regulated in the current ElektroG (“Act Governing the Sale, Return and Environmentally Sound Disposal of Electrical and Electronic Equipment”).
According to this law, owners of such old appliances must separate them from unsorted municipal waste for collection. In other words: such old appliances do not belong in the household waste, but must be disposed of separately! There are several possibilities for disposal, e.g. return to the dealers of electrical appliances or return to the local recycling facilities of the public waste disposal authorities.
To make this clear, all new electrical and electronic equipment placed on the market since 2005 is marked with the symbol of a crossed-out wheelie bin, which is a visible sign of resource conservation and environmental protection, as shown below:
Owners of waste electrical and electronic equipment should remove batteries and accumulators which are not completely sealed within the appliance before they are handed in at a collection point.
In addition, the consumer is solely responsible for ensuring that all personal data that may be contained on waste equipment is deleted before it is handed in at a collection point. The consumer is therefore legally obliged, in their own interest, to backup all existing data, such as messages, music, photos, etc., before they are handed in and then to delete them permanently from the waste equipment.
Not in the rubbish - where then? Quite simple: in order to permanently increase the actual quantity of waste electrical and electronic equipment taken back, retailers (dealers) of electrical and electronic equipment in Germany are obliged to take back waste electrical and electronic equipment from the end user (provided that their sales or shipping area is larger than 400 square metres, depending on whether they are static or distance sellers). In particular, the following statutory provisions apply:
In Germany, Reuter works together with a service provider who takes over the transport and proper disposal of waste electrical and electronic equipment. Please note that this method of return only applies to Germany.
In addition to returning old electrical equipment to Reuter, you can of course also return it to your local recycling centre - also free of charge.
If you as a customer purchase an electronic or electrical appliance from Reuter, you can return an old appliance of the same type that essentially performs the same functions as the new appliance.
After receipt of the order confirmation, please contact our customer service on +49 211/ 781 707 - 250 and inform our staff of your order number.
You will then receive an e-mail giving you direct access to our service provider's system where you can enter the necessary data. After entering the required data, you will receive a shipping label via our service provider's system, which you can then print out. After you have packed the old appliance that you wish to return in accordance with our service provider's instructions, you attach the shipping label to it and take it to the delivery point specified by the service provider. Done!
Please note that only old appliances that are returned this way will be accepted. We cannot process a return in any other way.
If you wish to return a small appliance, please proceed as follows:
First of all, contact our customer service on +49 211 / 781 707 - 250. You will then receive an e-mail giving you direct access to our service provider's system. Please note that you will have to provide us with an e-mail address for this purpose.
After entering the required data, you will receive a shipping label via our service provider's system, which you can then print out. After you have packed the old small device that you wish to return in accordance with our service provider's instructions, attach the shipping label to it and take it to the delivery point specified by the service provider. Done!
Please note that we only accept small devices that are returned this way. We cannot process a return in any other way. The quantity of small appliances that can be returned is also limited to normal household quantities.
Recycling is good for the environment. In order to increase the return rate and consequently the recycling rate, the handling and return of certain recyclable materials in Germany is regulated in the VerpackG ("Law on the marketing, return and high-quality recycling of packaging").
According to this law, in Germany you can return shipping pallets to us.
Our hotline is available for you 7 days a week until 9 pm at the below mentioned landline number
