reuter.de

Delivery

Fast and reliable: Find out when we ship your items and what the shipping costs are. For particularly urgent orders, use our premium shipping service. How does that work? Quite simple!

Dispatch today

Your Benefits:

  • Priority order process.
  • If your order is received by 2pm it will be dispatched on the same day.
  • We guarantee latest delivery within 3 working days (day of the order not included). Saturdays are classed as work days (please observe below our “Delivery Guarantee Service & Conditions”).
  • More reliable scheduling.
  • The products you have selected will remain reserved for you for 5 days from the date of your order. These are not available for other customers during this period.

Should the goods not arrive on this date due to unexpected circumstances, we will of course refund the surcharge for the premium shipment. Further claims are excluded.


This is how it works

Premium shipping

It couldn't be faster or more convenient: If you order premium shipping from our online shop, you will benefit from many advantages. This requires an additional charge of € 5.00 on top of the usual shipping costs.

The one-time shipping costs per delivery depend on the item with the highest shipping costs, no matter how high the order value is. There are no additional service or packaging fees.

Even better: For all items with the message, “From 2.000 € order value, you'll receive free shipping”, every delivery with the corresponding value of goods is free for you within Germany (mainland only)! If you return some of the items and your order value is consequently below € 2,000; the shipping costs will be calculated retrospectively based on the items you keep.


Delivery guarantee

Service & Conditions

  • Parcels are delivered from Monday to Saturday and pallets from Monday to Friday.
  • There will be no delivery on Sundays or public holidays.
  • In addition, we do not deliver to business addresses on Saturdays, Sundays or public holidays.
  • Delivery takes place within Germany, with the exception of islands.
  • Package orders placed and paid for on weekends usually arrive on Tuesdays.
  • An order can only be placed with premium shipping if all items in the order are eligible for premium shipping.

Good to know

Additional Information

The delivery guarantee is fulfilled with the first delivery attempt. If the delivery deadline falls on a public holiday, the delivery deadline will be extended until the end of the next working day.

The delivery guarantee does not apply in the event of late delivery as a result of force majeure, delays caused by weather conditions, strike or similar circumstances beyond Reuter's control.

In addition, we reserve the right to change the delivery guarantee for premium shipping at any time.


All prices in Euro incl. 19 % MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.
6) For items marked, "Immediately available", the delivery time within Germany is approx. 1-3 working days (parcel) or approx. 1-5 working days (pallet) from the date of dispatch. For items that are currently arriving or are not available, the approximate delivery time will apply from the next working day after the order depending on the selected payment method. Shipment will take place on the next working day after ordering if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, the goods will be dispatched as soon as we have received the payment. A bank transfer can take 1-3 working days from the time the transfer order is submitted until payment is received. For items that are currently arriving or are not available, shipment will take place one working day after the item is available in our Logistics Centre, depending on the selected payment method. If shipment is due on a Sunday or public holiday, it will be postponed to the next working day. Saturdays are only considered working days for parcel delivery. The delivery time for parcels is approx. 1-3 working days from shipment and approx. 1-5 working days for delivery by a forwarding agent (pallet). Items with premium shipping are given special priority and are sent the same day if ordered before 2pm if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, premium shipping takes place once payment has been received. The items remain reserved for an additional 5 days from the order date.


Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 500 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 10 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 10.00 pm
Sat. - Sun.:
10.00 am - 10.00 pm
+49 211 / 781 707 - 210
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