Fast and reliable: find out when we ship your items, which countries we deliver to and how much the shipping costs are. Use our premium shipping service for particularly urgent orders. How does that work? Quite simple!

Dispatch today

Your Benefits:

  • Priority order process.
  • If your order is received by 2pm it will be dispatched on the same day.
  • We guarantee delivery within Germany (mainland only) after 1-2 working days from the date of dispatch in the case of parcel shipments and after 1-4 working days at the latest in the case of pallet shipments (not including the day of the order in each case). Saturdays are only considered working days for parcel shipments (see also "Service & Conditions for the Delivery Guarantee" below).
  • More reliable scheduling.
  • The products you have selected will remain reserved for you for 5 days from the date of your order. These are not available for other customers during this period.

Should the goods not arrive on this date due to unexpected circumstances, we will of course refund the surcharge for the premium shipment. Further claims are excluded.

This is how it works

Premium shipping

It couldn't be faster or more convenient: If you order premium shipping from our online shop, you will benefit from many advantages. This requires an additional charge of € 5.00 on top of the usual shipping costs.

The one-time shipping costs per delivery depend on the item with the highest shipping costs, no matter how high the order value is. There are no additional service or packaging fees.

Even better: For all items with the message, “From 2.000 € order value, you'll receive free shipping”, every delivery with the corresponding value of goods is free for you within Germany (mainland only)! If you return some of the items and your order value is consequently below € 2,000; the shipping costs will be calculated retrospectively based on the items you keep.

Delivery guarantee

Service & Conditions

  • Parcels are delivered from Monday to Saturday and pallets from Monday to Friday.
  • There will be no delivery on Sundays or public holidays.
  • In addition, we do not deliver to business addresses on Saturdays, Sundays or public holidays.
  • Delivery takes place within Germany, with the exception of islands.
  • Package orders placed and paid for on weekends usually arrive on Tuesdays.
  • An order can only be placed with premium shipping if all items in the order are eligible for premium shipping.

Good to know

Additional Information

The delivery guarantee is fulfilled with the first delivery attempt. If the delivery deadline falls on a public holiday, the delivery deadline will be extended until the end of the next working day.

The delivery guarantee does not apply in the event of late delivery as a result of force majeure, delays caused by weather conditions, strike or similar circumstances beyond Reuter's control.

In addition, we reserve the right to change the delivery guarantee for premium shipping at any time.

All prices in Euro incl. 23 % VAT, plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.

a) Our delivery time information at a glance:
Immediatly Available Parcel Pallet
Premium Delivery
Same day dispatch if ordered until 2 p.m.
Delivery time approx. 1 - 2 WD Delivery time approx. 1 - 4 WD
Standard Delivery Delivery time approx. 1 - 3 WD Delivery time approx. 2 - 6 WD
The shipping time for Premium Delivery within Germany (mainland only) is 1-2 business days for parcels and 1-4 business days for pallets from the date of dispatch. For Standard Delivery, the shipping time within Germany (mainland only) is 1-3 business days for parcels and 2-6 business days for pallets from the date of dispatch. The goods will be dispatched on working days (excluding Saturdays, Sundays and national bank holidays) after completion of the Order-Check if ordered with credit card (Visa or Mastercard), pay later or Payment in advance. If you pay in advance or via Buy now, the goods will be dispatched as soon as we have received your payment. For Premium Delivery, the goods will be dispatched on the same day providing the order check is completed before 2 pm and paid by the abovementioned payment methods, or in case payment in advance was selected after your payment is received.
Parcel Pallet
approx. 1 WK Delivery time approx. 5 - 7 WD Delivery time approx. 6 - 9 WD
approx. 1 - 2 WK Delivery time approx. 8 - 14 WD Delivery time approx. 10 - 17 WD
approx. 2 - 3 WK Delivery time approx. 15 - 21 WD Delivery time approx. 18 - 23 WD
approx. 3 - 5 WK Delivery time approx. 22 - 35 WD Delivery time approx. 24 - 37 WD
approx. 5 - 8 WK Delivery time approx. 36 - 56 WD Delivery time approx. 38 - 58 WD
If the goods are not in stock, we will dispatch your order by Standard Delivery on the first working day (excluding Saturdays, Sundays and public holidays) after receipt of the goods in our logistics centre. The goods will be received in our logistics centre within the period specified in the product sheet on our website (e.g. "Dispatch within approx. 1-2 weeks"). Please note that your goods will be dispatched after the order check has been completed and payment has been received. The shipping time within Germany (mainland only) is 1-3 working days for parcels and 2-6 working days for pallets from the date of dispatch. If the expected delivery date falls on a Sunday or national bank holiday, the delivery will be postponed to the next working day. Saturdays are only considered working days when a package (not a pallet) is shipped. Bank transfers can take 1 to 3 business days until the payment is received. WK=Week, WD=Working days

Germany's largest online retailer for bathroom products
growth and a turnover of € 300 million

Steady growth and a turnover of over € 350 million speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we place great value on authenticity, reliability and high quality service for our customers.

More than 850 employees

In the Reuter network, more than 850 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

Largest online shipping warehouse for bathroom products

Our logistics centre is the largest online shipping warehouse for bathroom products: benefit from a huge selection of several 100,000 brand-name items, always in stock and available for immediate delivery.

Customer service

Our hotline is available for you 7 days a week until 9 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 09.00 pm
+49 211 / 781 707 - 210