reuter.com

Delivery

Fast and reliable: find out when we ship your items, which countries we deliver to and how much the shipping costs are. Use our premium shipping service for particularly urgent orders. How does that work? Quite simple!

Dispatch today

Your Benefits:

  • Priority order process.
  • If your order is received by 2pm it will be dispatched on the same day.
  • We guarantee delivery within Germany (mainland only) after 1-2 working days from the date of dispatch in the case of parcel shipments and after 1-4 working days at the latest in the case of pallet shipments (not including the day of the order in each case). Saturdays are only considered working days for parcel shipments (see also "Service & Conditions for the Delivery Guarantee" below).
  • More reliable scheduling.
  • The products you have selected will remain reserved for you for 5 days from the date of your order. These are not available for other customers during this period.

Should the goods not arrive on this date due to unexpected circumstances, we will of course refund the surcharge for the premium shipment. Further claims are excluded.


This is how it works

Premium shipping

It couldn't be faster or more convenient: If you order premium shipping from our online shop, you will benefit from many advantages. This requires an additional charge of € 5.00 on top of the usual shipping costs.

The one-time shipping costs per delivery depend on the item with the highest shipping costs, no matter how high the order value is. There are no additional service or packaging fees.

Even better: For all items with the message, “From 2.000 € order value, you'll receive free shipping”, every delivery with the corresponding value of goods is free for you within Germany (mainland only)! If you return some of the items and your order value is consequently below € 2,000; the shipping costs will be calculated retrospectively based on the items you keep.


Delivery guarantee

Service & Conditions

  • Parcels are delivered from Monday to Saturday and pallets from Monday to Friday.
  • There will be no delivery on Sundays or public holidays.
  • In addition, we do not deliver to business addresses on Saturdays, Sundays or public holidays.
  • Delivery takes place within Germany, with the exception of islands.
  • Package orders placed and paid for on weekends usually arrive on Tuesdays.
  • An order can only be placed with premium shipping if all items in the order are eligible for premium shipping.

Good to know

Additional Information

The delivery guarantee is fulfilled with the first delivery attempt. If the delivery deadline falls on a public holiday, the delivery deadline will be extended until the end of the next working day.

The delivery guarantee does not apply in the event of late delivery as a result of force majeure, delays caused by weather conditions, strike or similar circumstances beyond Reuter's control.

In addition, we reserve the right to change the delivery guarantee for premium shipping at any time.

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Telephone Support

Our hotline is available for you 7 days a week until 9 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 09.00 pm
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+49 211 / 781 707 - 210