reuter.com

Coronavirus information: despite the current situation, we are still shipping on time and with the best service.

More information

Payment Methods

On reuter.de you pay safely and comfortably. We offer various payment methods to ensure that ordering is as pleasant as possible and to provide fast delivery.

 

1% discount for payment in advance
Payment in advance via bank transfer

When paying by payment in advance via bank transfer you will receive a 1% discount. Your order will be shipped immediately after receipt of payment (if available from stock).  If you have selected Premium Shipping during the ordering process, the goods will be reserved exclusively for you for an additional 5 days from the order date.

Important: The amount is automatically deducted from the value of the goods during the order process.

 


 

Even faster by direct bank transfer
Direct bank transfer

Paid immediately – sent immediately: Pay directly after the order is completed easily and securely via online banking (PIN / TAN). The maximum order value is €5,000.

Important: The dispatch of your order takes place directly after receipt of payment (if available from stock). The input of your data is SSL-encrypted via the TÜV-certified payment page of Sofort GmbH. Your payment can therefore be confirmed immediately. You can find out more about the process of direct transfer on Sofort.

 

 


 

MasterCard or Visa
Credit card

Pay conveniently and securely with your MasterCard or Visa credit card. Your order will be shipped directly after receipt of payment (if available from stock).

Important: Your credit card must be registered for the Verified by VISA or MasterCard Identity Check (SecureCode) authentication procedure. This guarantees particularly secure processing of your data by using an additional password or a security code. Your credit card is debited immediately after your order has been sent, so keep an eye on your credit card's daily and monthly limits.

 

 


 

Payment on delivery

Cash on delivery

When ordering by cash on delivery you pay upon receipt of your delivery in cash and directly to the delivery service. The COD charge is €6.66 per order. The maximum order value is € 1,000.

Important: Payment via cash on delivery is only applicable within Germany and only for stock items which are additionally marked with "cash on delivery". Furthermore, to pay with cash on delivery, ALL items on the order must be applicable for cash on delivery i.e. fulfil the previously mentioned criteria.

 

 


The health of our employees, their families and our customers is very important to us. For this reason, we are currently continuing to take measures against the spread of the coronavirus and are temporarily closing the self-collection service at our logistics centre.

As usual, our telephone consultation service is available to you 7 days a week until 9 pm: +49 211 / 781 707 - 210 

Thank you for your understanding!

 

Cash or card
Payment on collection

When picking up your order in the logistics centre in Viersen, you can pay directly on site in cash or with an EC / Maestro card (with PIN). Please observe the daily limit of your debit card.

Important: For security reasons, please bring your ID card with you. If you wish to have your goods picked up by someone else then please give that person a signed written authorisation from you and a copy of your ID card.

 

 


 

For customers from Switzerland only
PostFinance Card

Pay easily and securely with your ID number and card number via the PostFinance payment site. We receive the payment information from PostFinance and arrange for shipping as soon as possible (if available from stock).

Important: A postal account in Switzerland is required. For higher amounts, please have your PIN and card reader ready. The data transfer is encrypted and cannot be viewed by us.

 

 


 

For customers from Switzerland only
PostFinance E-Finance

Pay easily and securely via the payment site of PostFinance E-Finance. Please have your card, reader and E-Finance security elements ready. We receive the payment information from PostFinance and arrange for shipping as soon as possible (if available from stock).

Important: A postal account in Switzerland with E-Finance contract is required. The data transfer is encrypted and cannot be viewed by us.

 

 


 

For customers from the Netherlands only
iDeal

With iDEAL you can pay conveniently via online banking: After successful registration your bank will guide you through the payment process. All important purchase data from your Reuter shopping cart will be included in the transfer. Just confirm the purchase with a generated TAN.

Important: iDEAL requires an invoice address in the Netherlands and an account with online access to a Dutch bank. Payment is made via a secure form which is not accessible to Reuter. The shipment of the goods will be arranged as soon as possible after receipt of payment (if available from stock).

 


 

Payment after receipt of goods
Pay later.

Pay for an order conveniently up to 14 days after receipt of goods with the buy now, pay later payment method. The fee for this payment method is 1% of the amount invoiced.

Important: Partial deliveries and on-call orders are not available with this payment method, as the delivery takes place in one shipment. As soon as we ship your ordered goods, you will receive the necessary bank details separately from our payment service provider. Please use this payment information when paying the invoice amount. Buy now, pay later is only available in Germany and for products marked "buy now, pay later". The order cannot be changed afterwards. You can find information on the purchasing conditions on www.klarna.com.

 

 


All prices in Euro incl. 16 % MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.

a) Our delivery time information at a glance:
Immediatly Available Parcel Pallet
Premium Delivery
Same day dispatch if ordered until 2 p.m.
Delivery time approx. 1 - 2 WD Delivery time approx. 1 - 4 WD
Standard Delivery Delivery time approx. 1 - 3 WD Delivery time approx. 2 - 6 WD
The shipping time for Premium Delivery within Germany (mainland only) is 1-2 business days for parcels and 1-4 business days for pallets from the date of dispatch. For Standard Delivery, the shipping time within Germany (mainland only) is 1-3 business days for parcels and 2-6 business days for pallets from the date of dispatch. The goods will be dispatched on the working day (excluding Saturdays, Sundays and national bank holidays) after completion of the order check if ordered with credit card (Visa or Mastercard), buy now - pay later, Pay now., cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal payment methods. If you pay in advance, the goods will be dispatched as soon as we have received your payment. For Premium Delivery, the goods will be dispatched on the same day providing the order check is completed before 2 pm and paid by the abovementioned payment methods, or in case payment in advance was selected after your payment is received.
Parcel Pallet
approx. 1 WK Delivery time approx. 5 - 7 WD Delivery time approx. 6 - 9 WD
approx. 1 - 2 WK Delivery time approx. 8 - 14 WD Delivery time approx. 10 - 17 WD
approx. 2 - 3 WK Delivery time approx. 15 - 21 WD Delivery time approx. 18 - 23 WD
approx. 3 - 5 WK Delivery time approx. 22 - 35 WD Delivery time approx. 24 - 37 WD
approx. 5 - 8 WK Delivery time approx. 36 - 56 WD Delivery time approx. 38 - 58 WD
If the goods are not in stock, we will dispatch your order by Standard Delivery on the first working day (excluding Saturdays, Sundays and public holidays) after receipt of the goods in our logistics centre. The goods will be received in our logistics centre within the period specified in the product sheet on our website (e.g. "Dispatch within approx. 1-2 weeks"). Please note that your goods will be dispatched after the order check has been completed and payment has been received. The shipping time within Germany (mainland only) is 1-3 working days for parcels and 2-6 working days for pallets from the date of dispatch. If the expected delivery date falls on a Sunday or national bank holiday, the delivery will be postponed to the next working day. Saturdays are only considered working days when a package (not a pallet) is shipped. Bank transfers can take 1 to 3 business days until the payment is received. WK=Week, WD=Working days

Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 650 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 9 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 09.00 pm
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+49 211 / 781 707 - 210
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