reuter.com

Coronavirus information: despite the current situation, we are still shipping on time and with the best service.

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7 days a week until 9pm

Would you like to ask questions about our products or place your order by phone? Our consultants look forward to your call. You can reach our experts 7 days a week until 9pm.

The telephone numbers are:

Telephone consultants: +49 211 / 781 707 - 210
Telephone ordering: +49 211/  781 707 - 220

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Everything matches

You don't need to be a bathroom, lighting or home improvement expert to order with us. We check your orders for completeness and compatibility. This way you can be sure that the products you have ordered are technically compatible.

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You can shop so safely on reuter.de!

Many manufacturers grant you a manufacturer's warranty, which of course also applies to purchases on reuter.de. Should there be a faulty delivery, you as a reuter.de customer have legal warranty rights.

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Things to know

From delivery details to payment methods to your customer account: we have compiled and answered some of our customers' most frequently asked questions. So you don't need to pick up the phone or fill out the contact form.

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For the protection of our employees, their family members and our customers, our store is temporarily closed until further notice. 
As usual, our telephone consultation service is available 7 days a week until 9pm: +49 211 / 781 707 - 210.  

Many thanks for your understanding.



Returns

Too damaging and too dangerous for the rubbish. We take back old electrical equipment in accordance with the current electrical law. In the following, we explain the requirements and procedure of returning old electrical goods.

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We are here for you!

Whether by telephone or contact form, you can reach us in various ways. You are welcome to call our consultants 7 days a week until 9pm at +49 211 / 781 707 - 210. Or simply use our contact form.

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All prices in Euro incl. 16 % MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.

a) Our delivery time information at a glance:
Immediatly Available Parcel Pallet
Premium Delivery
Same day dispatch if ordered until 2 p.m.
Delivery time approx. 1 - 2 WD Delivery time approx. 1 - 4 WD
Standard Delivery Delivery time approx. 1 - 3 WD Delivery time approx. 2 - 6 WD
The shipping time for Premium Delivery within Germany (mainland only) is 1-2 business days for parcels and 1-4 business days for pallets from the date of dispatch. For Standard Delivery, the shipping time within Germany (mainland only) is 1-3 business days for parcels and 2-6 business days for pallets from the date of dispatch. The goods will be dispatched on the working day (excluding Saturdays, Sundays and national bank holidays) after completion of the order check if ordered with credit card (Visa or Mastercard), buy now - pay later, Pay now., cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal payment methods. If you pay in advance, the goods will be dispatched as soon as we have received your payment. For Premium Delivery, the goods will be dispatched on the same day providing the order check is completed before 2 pm and paid by the abovementioned payment methods, or in case payment in advance was selected after your payment is received.
Parcel Pallet
approx. 1 WK Delivery time approx. 5 - 7 WD Delivery time approx. 6 - 9 WD
approx. 1 - 2 WK Delivery time approx. 8 - 14 WD Delivery time approx. 10 - 17 WD
approx. 2 - 3 WK Delivery time approx. 15 - 21 WD Delivery time approx. 18 - 23 WD
approx. 3 - 5 WK Delivery time approx. 22 - 35 WD Delivery time approx. 24 - 37 WD
approx. 5 - 8 WK Delivery time approx. 36 - 56 WD Delivery time approx. 38 - 58 WD
If the goods are not in stock, we will dispatch your order by Standard Delivery on the first working day (excluding Saturdays, Sundays and public holidays) after receipt of the goods in our logistics centre. The goods will be received in our logistics centre within the period specified in the product sheet on our website (e.g. "Dispatch within approx. 1-2 weeks"). Please note that your goods will be dispatched after the order check has been completed and payment has been received. The shipping time within Germany (mainland only) is 1-3 working days for parcels and 2-6 working days for pallets from the date of dispatch. If the expected delivery date falls on a Sunday or national bank holiday, the delivery will be postponed to the next working day. Saturdays are only considered working days when a package (not a pallet) is shipped. Bank transfers can take 1 to 3 business days until the payment is received. WK=Week, WD=Working days

Germany's largest online retailer for bathroom products

growth and a turnover of € 300 million

Steady growth and a turnover of € 300 million in 2020 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

More than 700 employees

In the Reuter network, more than 700 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 9 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 09.00 pm
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+49 211 / 781 707 - 210
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