reuter.com

Coronavirus information: despite the current situation, we are still shipping on time and with the best service.

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7 days a week until 9pm

Would you like to ask questions about our products or place your order by phone? Our consultants look forward to your call. You can reach our experts 7 days a week until 9pm.

The telephone numbers are:

Telephone consultants: +49 211 / 781 707 - 210
Telephone ordering: +49 211/  781 707 - 220

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Everything matches

You don't need to be a bathroom, lighting or home improvement expert to order with us. We check your orders for completeness and compatibility. This way you can be sure that the products you have ordered are technically compatible.

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You can shop so safely on reuter.de!

Many manufacturers grant you a manufacturer's warranty, which of course also applies to purchases on reuter.de. Should there be a faulty delivery, you as a reuter.de customer have legal warranty rights.

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Things to know

From delivery details to payment methods to your customer account: we have compiled and answered some of our customers' most frequently asked questions. So you don't need to pick up the phone or fill out the contact form.

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By appointment only:

We look forward to welcoming you to our store in Düsseldorf after making an appointment by phone +49 211 / 781 707 - 210! If you do not make an appointment beforehand, we can only allow entry if a consultant is available. In order to keep the risk of infection as low as possible, our store will remain temporarily closed to the general public.

Hygiene concept in our store

Your health and the well-being of our employees, their families and our business partners is our top priority. Even in these difficult times of the Corona pandemic, we would like to offer you the service you are used to and provide you with a safe shopping experience. This is why we have implemented extensive precautionary and hygiene measures and carefully follow the rules of the Corona Protection Ordinance of the state of North Rhine-Westphalia and the local health authorities. To this end, our employees have received detailed safety training and procedures have been specifically optimised.

Throughout the store, it is mandatory to wear a face mask. In addition, a dispenser for hand sanitising is available for you at the entrance. Furthermore, we have installed floor markings that guide you through the aisles at a distance of 2 metres from each other.

We have also reduced the number of our consultation spaces so that the minimum distance is generously maintained. No more than two adult customers and one consultant may attend a consultation appointment. Plastic panels between the consultant and customer provide additional protection during your consultation.

All contact surfaces, display items, the payment machine and our sanitary facilities are cleaned and disinfected several times a day and regular ventilation with fresh air is ensured.

It is important to us that you feel safe and well looked after in our store. If you have any questions, suggestions or concerns, please contact our consultants at any time. We hope you enjoy a relaxed shopping experience and stay healthy.

Personal consultation - online ordering

Reuter presents its store in the heart of Düsseldorf's centrally located Medienhafen. At Zollhof 3 you can experience the quality of the online offers personally and get consultation from professional staff on site.

Our store in Düsseldorf will be open again for you from the 15th of June by appointment. Please arrange a fixed appointment by telephone.

Make an appointment:

+49 211 / 781 707 - 210

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Returns

Too damaging and too dangerous for the rubbish. We take back old electrical equipment in accordance with the current electrical law. In the following, we explain the requirements and procedure of returning old electrical goods.

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We are here for you!

Whether by telephone or contact form, you can reach us in various ways. You are welcome to call our consultants 7 days a week until 9pm at +49 211 / 781 707 - 210. Or simply use our contact form.

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All prices in Euro incl. 16 % MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.

a) Our delivery time information at a glance:
Immediatly Available Parcel Pallet
Premium Delivery
Same day dispatch if ordered until 2 p.m.
Delivery time approx. 1 - 2 WD Delivery time approx. 1 - 4 WD
Standard Delivery Delivery time approx. 1 - 3 WD Delivery time approx. 2 - 6 WD
Indicated delivery time from date of dispatch. The goods will be dispatched on the next working day if ordered with buy now - pay later, Pay now., credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal payment methods. If you pay in advance, the goods will be shipped as soon as we have received your payment. For premium shipping, the shipment will be made on the same day providing the order is placed before 2pm and with the mentioned payment methods, or after your payment is received if payment in advance was selected . The articles remain reserved for an additional 5 days from the order date.
Parcel Pallet
approx. 1 WK Delivery time approx. 5 - 7 WD Delivery time approx. 6 - 9 WD
approx. 1 - 2 WK Delivery time approx. 8 - 14 WD Delivery time approx. 10 - 17 WD
approx. 2 - 3 WK Delivery time approx. 15 - 21 WD Delivery time approx. 18 - 23 WD
approx. 3 - 5 WK Delivery time approx. 22 - 35 WD Delivery time approx. 24 - 37 WD
approx. 5 - 8 WK Delivery time approx. 36 - 56 WD Delivery time approx. 38 - 58 WD
Shipment will take place one working day after receipt of goods at the logistics centre and with a booked payment. If the end of the delivery time falls on a Sunday or bank holiday, it is postponed to the next working day. Saturdays are only considered working days for parcel shipments. Bank transfers can take 1-3 working days from the time the transfer is submitted until payment is received. For items that are currently arriving or are not available, the approximate delivery time will apply from the next working day after placing the order depending on the selected payment method. As soon as the the item is available in the logistics centre it will be dispatched on the next working day. WK=Week, WD=Working days

Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 650 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 9 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 09.00 pm
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+49 211 / 781 707 - 210
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