reuter.com

Privacy policy & legal information

Last revised: March 2019

PRIVACY POLICY & LEGAL INFORMATION

We take the protection of the personal data of our customers and of persons interested in our products and services very seriously and operate in compliance with the provisions of data protection laws. We present our company on Facebook, Instagram, Pinterest and YouTube. Focal points of our sites are the topics bathroom, lights and living as well as the presentation of the company as an employer. Cross-media content are made public as well. In the following, we will provide to you information regarding what personal data are processed within the scope of the presentation of our sites on Facebook, Instagram, Pinterest and YouTube.

This privacy policy as most recently revised is linked to our Facebook page under the section “Privacy”. Please note as well the privacy policy available on the home page www.reuter.de.


1.    Name and contact data of the controller

reuter onlineshop GmbH
Textilstraße 2
41751 Viersen
Deutschland

E-Mail: info@reuter.de
Tel: +49 211 / 781 707 -0
Fax: +49 211 / 781 707 - 950
Internet: www.reuter.de


2.    Contact data for the data protection officer

If you have any questions about the collection and processing of your personal data or if you require information, you may also contact our external data protection officer.

The contact information:

Olaf C. Nilgens
Streitz Consult GmbH
Pingsdorfer Str. 54
50321 Brühl  

E-Mail: olaf.nilgens@streitz-consult.de
Tel.: 02232-153030
Fax: 02232-153031
Internet: www.streitz-consult.de
 

3.    Scope and purpose of the processing of personal data

3.1    Personal Data

As defined in Art. 4 (1) EU GDPR, personal data are any and all information relating to an identified or identifiable natural person. Examples of such data are your name, your contact data and the data that you or the device you use to view the sites conveys during the use of our sites.


3.2    Cookies

This website uses cookies. Cookies are small text files that are placed on the user’s digital device or data carrier enabling you to make optimal use of all functions of our website and enabling us to analyse visitors’ interests. Most of the cookies we use are erased from the user’s digital device or data carrier at the end of the browser session and are known as session cookies. Cookies that enable us to check the major functions required for the operation of our website remain on the digital device or data carrier.


3.3    Email and security

Please keep in mind that emails cannot be protected from unauthorised access to their content, from their falsification etc. Please do not send any confidential information (e.g. account data, passwords etc.) in emails.


3.4    Processing of personal data by Facebook

We utilise the technical platforms and services of Facebook Ireland Ltd. to provide the information service offered here.

The contact data for the provider of this platform:

Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2, Ireland

An opportunity for contacting the provider online can be found on the page https://www.facebook.com/help/contact/2061665240770586

We wish to point out here that your use of this Facebook page and its functions is on your own responsibility. This is particularly true with respect to the use of the interactive functions (e.g. comments, sharing, reviewing). Alternatively, you can access a major part of the information available here (e.g. products, product descriptions) on our internet site www.reuter.de as well.

When you visit our Facebook page, Facebook records (among other data) your IP address and additional information that is stored in the form of cookies on your PC or that is otherwise available. This information is used to provide to us as operators of the Facebook pages statistical information about the use of the pages.

Facebook makes additional information on this topic available at the following link: https://www.facebook.com/privacy/explanation

The data relating to you collected at this time is processed by Facebook Ltd. and may be transferred to countries outside the European Union. Facebook describes in general terms in its data use policies what information Facebook receives and how this information is used. You will also find information in these policies about opportunities for contacting Facebook and about opportunities for inserting advertisements.

The data use policies can be accessed at the following link: https://de-de.facebook.com/about/privacy

Facebook’s full data use policy can be found here: https://de-de.facebook.com/full_data_use_policy

The manner in which Facebook uses the data from visits to Facebook pages for its own purposes, the scope in which activities on the Facebook page can be attributed to specific users, how long Facebook stores these data and whether data from a visit to a Facebook page are transferred to third parties are all issues that are neither exhaustively nor clearly stated by Facebook, and we do not have any information about any of these issues.

When you access a Facebook page, the IP address assigned to your device is transmitted to Facebook. According to information from Facebook, this IP address is anonymised (in the case of “German” IP addresses) and is erased after 90 days. Moreover, Facebook stores information about its users’ devices (e.g. as part of the function “Get alerts about unrecognised logins”); Facebook may therefore be able to attribute IP addresses to specific users.

If you are currently logged in as a user to Facebook, there is a cookie with your Facebook identification on your device. Facebook is in this way able to track your visit to this page and how you have used it. This applies to all other Facebook pages as well. Facebook can use the Facebook buttons integrated into websites to record your visits to these websites and to attribute the information to your Facebook profile. Contents or advertising can be tailored and presented to you on the basis of these data.

If you want to prevent this, you should log out of Facebook or disable the function “Remain logged in”, erase the cookies on your device and then close and restart your browser. This will erase Facebook information that can be used to identify you directly. You can then use our Facebook page without revealing your Facebook identity. If you access interactive functions on the site (like, comment, share, messages etc.) a Facebook login mask will appear. If you now log in, Facebook will again be able to identify you as a specific user. You will find information about managing or erasing existing information relating to you on the Facebook support page at https://de-de.facebook.com/about/privacy#. Facebook Ireland makes the essential elements of the Page Insights add-on available to data subjects.


3.5    Processing of personal data by Instagram

The platform is operated by Facebook Ireland Limited.

The contact data for the provider of this platform:

Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2, Ireland

You will find information about privacy and the processing of personal data when using Instagram in the Instagram privacy policy. It is available on the page https://help.instagram.com/155833707900388/?helpref=hc_fnav&bc[0]=Instagram-Hilfe&bc[1]=Datenschutz%20und%20Sicherheitsbereich.


3.6    Processing of personal data by Pinterest

We utilise the technical platforms and services of Pinterest Europe Ltd. to provide the information service offered here.

The provider’s complete contact data:

Pinterest Europe Ltd.
Palmerston House, 2nd Floor
Fenian Street
Dublin 2, Ireland

During your registration for the use of Pinterest, information is voluntarily transferred to Pinterest. This information includes such elements as your name, email address, telephone number, profile photo, the pins, comments and all other information to which you grant Pinterest access. It is also possible to share location data or photos via Pinterest.

If a Facebook or Google account or another account of a third-party provider is linked with Pinterest, Pinterest receives information from these accounts (e.g. friends or contacts). What information exactly is transferred by these services to Pinterest is often dependent on the settings or on the individual privacy policies. More detailed information about privacy at Pinterest is available on this site: https://policy.pinterest.com/de/privacy-policy.


3.7    Processing of personal data by YouTube

When you visit YouTube, Google LLC (“Google”), Amphitheatre Parkway, Mountain View, CA 94043, USA, the operator of YouTube, stores and processes personal data in accordance with Google’s privacy policy.

You will find Google’s privacy policy with extensive explanatory comments on Google’s processing of the data here: policies.google.com/privacy


3.8    Our processing of personal data

Beyond this, we as the provider of the aforementioned information services collect and process the data from your use of our channels so that we can design the presentation and the topics to be of greater interest for you.

We use the following statistical services for this purpose: Facebook Insights/Instagram Insights/Pinterest Analytics. The statistical service in each case records your activities on our social media channel and makes them available to us in the form of anonymised statistics. In this way, we obtain information about the activities of our fan site visitors, visitors accessing our site, the reach of the provided information, retrievals and average duration of video playbacks, information as to which countries and cities are visitors are from and statistics about the gender breakdown of our visitors.
When we hold contests, the winners are publicly designated by their user names and requested to contact us in a private message or email within a period of 14 days. The winners must send their actual names and addresses to us so that the prizes can be sent to them. We process these data exclusively for the purpose of running the contest. The contests are governed by the specific terms and conditions of participation in each case.

Moreover, we store user names and comments that are erased because of breaches of netiquette. We will retain any such information solely for the event that evidence is required in legal disputes within the period of limitations.

Facebook (Facebook, Instagram), Pinterest and we are joint controllers with respect to the processing of data from Facebook/Instagram Insights and Pinterest Analytics. Details have been set down in the agreement for joint control (Joint Controller Addendum) that you will find here:
https://www.facebook.com/legal/terms/page_controller_addendum.

You can find more information about Facebook and other social networks and how you can protect your data at www.youngdata.de.

If you have any questions about the information we provide, you can reach us by using the contact data above.


4.    Transfer of data

We transfer personal data that we have gained from the operation of the pages at Facebook (Facebook, Instagram), Pinterest and YouTube (Google) to third parties solely if and when:

  • The data subject has given his/her express consent pursuant to point (a) of Art. 6 (1) EU GDPR;
  • The transfer is necessary pursuant to point (f) of Art. 6 (1) EU GDPR for the establishment, exercise or defence of legal claims and there is no reason to assume that the data subject has an overriding legitimate interest in the non-transfer of his/her data;
  • There is a legal obligation pursuant to point (c) of Art. 6 (1) EU GDPR; and/or
  • The transfer is required pursuant to point (b) of Art. 6 (1) EU GDPR for the performance of a contract with the data subject.


5.    Your rights as data subject

Insofar as your personal data are processed because of your visit to our website, you, the “data subject”, have the following rights pursuant to the EU GDPR:


5.1    Right of access

You may obtain confirmation from us as to whether we are processing personal data from you. You do not have a right of access if the data may not be erased pursuant to legal or statutory retention periods or serve solely and exclusively purposes of data security or data protection control insofar as the provision of information would involve disproportionate effort and processing for other purposes is precluded by the use of suitable technical and organisational measures. You may also obtain information about the following:

  • The purposes of the processing;
  • The categories of the personal data concerning you that are processed;
  • The recipients or categories of recipients to whom your personal data are disclosed, in particular in the case of recipients in third countries;
  • Where possible, the envisaged period for which personal data will be stored or, if not possible, the criteria used to determine that period;
  • The existence of a right to rectification or erasure or restriction of the processing of the personal data concerning you or the right to object to this processing;
  • The right to lodge a complaint with a supervisory authority for data protection;
  • Insofar as the personal data have not been collected from you as a data subject, any information about the origin of the data that is available;
  • The existence of automated decision-making, including profiling, and meaningful information about the logic involved as well as the significance and the envisaged consequences of such automated decision-making;
  • In the case of transfer to recipients in third countries and in the absence of an adequacy decision by the EU Commission regarding the level of protection in accordance with Art. 45 (3) EU GDPR, information about what appropriate guarantees pursuant to Art. 46 (2) EU GDPR for protection of the personal data are provided.


5.2    Rectification and completion

Insofar as you determine that we possess inaccurate personal data concerning you, you may request that we rectify the inaccurate data. If data are incomplete, you may request their completion.


5.3    Erasure

You have the right to request erasure of the data (“right to be forgotten”) insofar as one of the following grounds applies:

  • The personal data are no longer necessary for the purposes for which they were processed;
  • You have withdrawn your consent for the processing;
  • You have objected to the processing of your personal data that we have made public;
  • You have objected to the processing of personal data that we have not made public and there are no overriding legitimate interests for the processing;
  • Your personal data have been unlawfully processed;
  • The erasure of the personal data is required for compliance with a legal obligation to which we are subject.

The right to erasure does not exist if, in the case of lawful non-automated data processing, the erasure is impossible or is possible solely with disproportional effort because of the special nature of the storage and your interest in the erasure is minor. In this case, the processing will be restricted in lieu of the erasure.


5.4    Restriction of processing

You may request restriction of the processing if one of the following grounds applies:

  • You contest the accuracy of the personal data. In the case, you may request restriction for the period that is required to verify the accuracy of the data;
  • The processing is unlawful, and you request restriction of the use of your personal data instead of erasure;
  • We no longer require your personal data for the purposes of processing, but you require the data for the establishment, exercise or defence of legal claims;
  • You have objected to the processing pursuant to Art. 21 (1) EU GDPR. The restriction of the processing can be requested as long as it has not been determined that our legitimate interests override your interests.

Restriction of the processing means that the personal data may be processed solely with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We are obligated to notify you before the restriction of the processing is lifted.


5.5    Data portability

You have a right to data portability insofar as the processing is based on your consent pursuant to point (a) of Art. 6 (1) or point (a) of Art. 9 (2) EU GDPR or on a contract to which you are party and the processing is carried out by automated means. The right to data portability includes in this case the following rights insofar as the rights and freedoms of other persons are not adversely affected:

You have the right to receive from us the personal data which you have provided to us in a structured, commonly used and machine-readable format. You have the right to transfer these data to another controller without hindrance from us. You have the right to request that we transfer your personal data directly to another controller where technically feasible.


5.6    Right to lodge a complaint

Furthermore, you have the right pursuant to Art. 77 GDPR and Section 19 BDSG [Federal Data Protection Act] to lodge a complaint relating to data protection and data protection matters with the competent data protection supervisory authority. This authority for companies located in North Rhine-Westphalia is the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen [State Commissioner for Data Protection and Freedom of Information].

The contact information:

Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Postfach 20 04 44
40102 Düsseldorf    

E-Mail: poststelle@ldi.nrw.de
Tel.: 0211/38424-0
Fax: 0211/38424-10


5.7    Right to object

Your consent to the processing of your personal data can be withdrawn at any time effective for the future. The objection can also be restricted to specific partial areas of the data processing.
We point out here that processing may be required pursuant to legal requirements even if you have lodged an objection.

Please address your objection to the contact data shown above under 1, and please understand that in the event of an objection to the data processing you may be required to present identification to prevent misuse.


LEGAL INFORMATION

Operator of the channels as defined by Section 5 TMG [Telemedia Act]


Business address:

reuter onlineshop GmbH
Textilstraße 2
41751 Viersen
Deutschland    

Tel.: +49 211 / 781 707 - 0
Fax: +49 211 / 781 707 - 952
E-Mail: info@reuter.de

Mönchengladbach Local Court
HRB 13203
USt-IdNr.: DE265099448

Managing director: Bernd Reuter


All prices in Euro incl. 19 % MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.
a) For items marked, "Immediately available", the delivery time within Germany is approx. 1-3 working days (parcel) or approx. 1-5 working days (pallet) from the date of dispatch. For items that are currently arriving or are not available, the approximate delivery time will apply from the next working day after the order depending on the selected payment method. Shipment will take place on the next working day after ordering if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, the goods will be dispatched as soon as we have received the payment. A bank transfer can take 1-3 working days from the time the transfer order is submitted until payment is received. For items that are currently arriving or are not available, shipment will take place one working day after the item is available in our Logistics Centre, depending on the selected payment method. If shipment is due on a Sunday or public holiday, it will be postponed to the next working day. Saturdays are only considered working days for parcel delivery. The delivery time for parcels is approx. 1-3 working days from shipment and approx. 1-5 working days for delivery by a forwarding agent (pallet). Items with premium shipping are given special priority and are sent the same day if ordered before 2pm if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, premium shipping takes place once payment has been received. The items remain reserved for an additional 5 days from the order date.


Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 500 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 10 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 10.00 pm
Sat. - Sun.:
10.00 am - 10.00 pm
+49 211 / 781 707 - 210
up7