reuter.com

Coronavirus information: despite the current situation, we are still shipping on time and with the best service.

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Best-Price-Guarantee

With the Best-Price-Guarantee, you can always be sure to shop with us at the lowest prices.




It's so simple

Shopping at the lowest price

If you can prove that the following conditions for the Best-Price-Guarantee have been met, we will deliver the item to you at the lowest price or refund the difference.


Conditions

Your checklist for our Best-Price-Guarantee

  • Within five days of your purchase, the item is being offered to all at a lower price by another German online retailer or in our online shop
  • It must be an identical item (the same brand, same model, same version, with the same availability, same buyer protection guarantee)
  • With the exception of sale items, products which are on internet auction sites, items sold either by a private individual or by a stationary retailer and items delivered to foreign countries (i.e. outside of Germany)
  • With the exception of custom-made and made-to-measure items which are manufactured specifically for a customer, as well as services such as installation or bathroom planning services
  • Products ordered via the payment method "buy now, pay later" are excluded.

    Principally, we reserve the right to limit and deliver in quantities customary for consumers. With a best-price adjustment, depending on the method of payment, any discounts granted will be included in the best-price and not added.



We are here for you!

Do you wish to make use of the Best-Price-Guarantee?

Then please contact our sales department via phone or e-mail. Our consultants will be happy to answer any questions you may have.

Phone:             +49 211 / 781 707 - 210
EMail:               info@reuter.de


All prices in Euro incl. 19 % MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.

a) Our delivery time information at a glance:
Shop identification approx. delivery time parcel approx. delivery time pallet
Immediately available / Premium Delivery approx. delivery time parcel: 1 - 3 WD approx. delivery time pallet: 1 - 5 WD
Indicated delivery time from date of dispatch. The goods will be dispatched on the next working day if ordered with buy now - pay later, Pay now., credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal payment methods. If you pay in advance, the goods will be shipped as soon as we have received your payment. For premium delivery, the shipment will be made on the same day providing the order is placed before 2pm and with the mentioned payment methods, or after your payment is received if payment in advance was selected . The articles remain reserved for an additional 5 days from the order date.
Shop identification approx. delivery time parcel approx. delivery time pallet
approx. 1 WK 5 - 7 WD 6 - 9 WD
approx. 1 - 2 WK 8 - 14 WD 10 - 17 WD
approx. 2 - 3 WK 15 - 21 WD 18 - 23 WD
approx. 3 - 5 WK 22 - 35 WD 24 - 37 WD
approx. 5 - 8 WK 36 - 56 WD 38 - 58 WD
Shipment will take place one working day after receipt of goods at the logistics centre and with a booked payment. If the end of the delivery time falls on a Sunday or bank holiday, it is postponed to the next working day. Saturdays are only considered working days for parcel shipments. Bank transfers can take 1-3 working days from the time the transfer is submitted until payment is received. For items that are currently arriving or are not available, the approximate delivery time will apply from the next working day after placing the order depending on the selected payment method. As soon as the the item is available in the logistics centre it will be dispatched on the next working day. WK=Week, WD=Working days

Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 500 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 9 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 09.00 pm
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+49 211 / 781 707 - 210
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