reuter.de

Purchasing at reuter.de is very safe!

Naturally, all statutory warranty rights as well as the statutory right of revocation apply to online purchases at reuter.de. Many manufacturers also offer warranties when purchasing via reuter.de as they do when purchasing directly from the manufacturer. By the way: you are also on the safe side when fitting items purchased online. Find out more now.

 

Guaranteed!
Manufacturer warranty

Many manufacturers give you a manufacturer's warranty, which also applies to purchases at reuter.de. You therefore have the same guarantee as if you were buying the goods directly from the manufacturer.

The manufacturer's warranty conditions apply to manufacturer's warranties. Your statutory warranty rights in relation to reuter.de (reuter europe GmbH) are of course maintained in all cases. Your advantage: Many manufacturer warranties allow you to claim warranty services from the manufacturer even after the statutory warranty period has expired.

Always the right solution!

Warranty rights

We carefully check every shipment for quality and completeness. If something is wrong with your item and there is already a defect when the goods are delivered, you will naturally have legal warranty rights for every item as a customer at reuter.de.

Just give us a call: +49 211 / 781 707 - 210 or send us an e-mail: info@reuter.de. Depending on the defect, we may ask you to send us photos to evaluate the defect or ask you to return the item.

 

Good to know!
Right of revocation and return

When purchasing at reuter.de, you have the right to withdraw within 14 days from receipt of goods. This means that during this period you can withdraw from your purchase contract without giving a reason by letter, fax or e-mail and return the goods.

For items returned within Germany, we offer you an online service for the preparation of the return. You will find the button "RETURN ITEM" in your customer account. Click on this button and we will guide you step by step through the return process.

Without a doubt
Claims against tradesmen

If you hire a tradesman and the product is damaged during installation, you are protected. As part of the work contract between you and the tradesman, you have legal warranty claims: they are obliged to eliminate defects that may have occurred during installation and to pay for any damages incurred. If the article itself is defective, of course your legal warranty rights still apply with reuter.de (reuter europe GmbH).


 

We are here for you!

Competent, professional telephone consultation

Do you have questions about your order or need personal consultation?
Our professional telephone consultation is available 7 days a week until 10pm —
even on Sundays.

+49 211 / 781 707 - 210


All prices in Euro incl. 19 % MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.
6) For items marked, "Immediately available", the delivery time within Germany is approx. 1-3 working days (parcel) or approx. 1-5 working days (pallet) from the date of dispatch. For items that are currently arriving or are not available, the approximate delivery time will apply from the next working day after the order depending on the selected payment method. Shipment will take place on the next working day after ordering if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, the goods will be dispatched as soon as we have received the payment. A bank transfer can take 1-3 working days from the time the transfer order is submitted until payment is received. For items that are currently arriving or are not available, shipment will take place one working day after the item is available in our Logistics Centre, depending on the selected payment method. If shipment is due on a Sunday or public holiday, it will be postponed to the next working day. Saturdays are only considered working days for parcel delivery. The delivery time for parcels is approx. 1-3 working days from shipment and approx. 1-5 working days for delivery by a forwarding agent (pallet). Items with premium shipping are given special priority and are sent the same day if ordered before 2pm if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, premium shipping takes place once payment has been received. The items remain reserved for an additional 5 days from the order date.


Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 500 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 10 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 10.00 pm
Sat. - Sun.:
10.00 am - 10.00 pm
+49 211 / 781 707 - 210
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