Naturally, all statutory warranty rights as well as the statutory right of revocation apply to online purchases at reuter.de. Many manufacturers also offer warranties when purchasing via reuter.de as they do when purchasing directly from the manufacturer. By the way: you are also on the safe side when fitting items purchased online. Find out more now.
Many manufacturers give you a manufacturer's warranty, which also applies to purchases at reuter.de. You therefore have the same guarantee as if you were buying the goods directly from the manufacturer.
The manufacturer's warranty conditions apply to manufacturer's warranties. Your statutory warranty rights in relation to reuter.de (reuter europe GmbH) are of course maintained in all cases. Your advantage: Many manufacturer warranties allow you to claim warranty services from the manufacturer even after the statutory warranty period has expired.
We carefully check every shipment for quality and completeness. If something is wrong with your item and there is already a defect when the goods are delivered, you will naturally have legal warranty rights for every item as a customer at reuter.de.
Just give us a call: +49 211 / 781 707 - 210 or send us an e-mail: [email protected]. Depending on the defect, we may ask you to send us photos to evaluate the defect or ask you to return the item.
When purchasing at reuter.de, you have the right to withdraw within 14 days from receipt of goods. This means that during this period you can withdraw from your purchase contract without giving a reason by letter, fax or e-mail and return the goods.
For items returned within Germany, we offer you an online service for the preparation of the return. You will find the button "RETURN ITEM" in your customer account. Click on this button and we will guide you step by step through the return process.
If you hire a tradesman and the product is damaged during installation, you are protected. As part of the work contract between you and the tradesman, you have legal warranty claims: they are obliged to eliminate defects that may have occurred during installation and to pay for any damages incurred. If the article itself is defective, of course your legal warranty rights still apply with reuter.de (reuter europe GmbH).
Do you have questions about your order or need personal consultation?
Our professional telephone consultation is available 7 days a week until 8pm —
even on Sundays.
+49 211 / 781 707 - 210
Our hotline is available for you 7 days a week until 9 pm at the below mentioned landline number
