reuter.com

Purchasing safely

Trust is important - especially when buying online. We do everything we can to ensure that you are always on the safe side when making purchases on reuter.de. An independent TÜV test and additional customer protection are therefore self-explanatory for us.

 

Additional safety

check  High transparency in all information and processes
check  Careful handling of your personal data
check  Secure payment procedures and reliable order processing
check  Free order check

 

Tested safety

The Trusted Shops customer protection is an ideal safety package for your online purchases. The trustmark quickly shows that reuter.de meets the Trusted Shops quality criteria. Furthermore, the customer protection secures your online purchase for up to 20,000 Euros, for a period of 60 days - regardless of your chosen payment method.

Simply select the Trusted Shops customer protection during the order process together with the payment method and choose the coverage amount. After ordering you will automatically receive a confirmation and are covered even in the unlikely event of a non -delivery and non-refund after returning items.

Trusted Shops Certificate

 

For more security when shopping online

TÜV tested quality, security and transparency – reuter.de has been awarded the s@fer-shopping seal of approval by the independent and renowned testing organisation TÜV SÜD. This enables you to shop without any risk and as safely as possible.

The detailed TÜV inspection procedure includes an online evaluation of the shop, a security check of the system and a personal on-site inspection. In total, more than 100 individual criteria are checked, which guarantee you a high degree of quality and safety. The comprehensive review also focuses on security in payment procedures and the protection of personal data.

TÜV-Certificate

All prices in Euro incl. 19 % MwSt., plus any applicable shipping costs
*suggested manufacturer´s retail price
**Normal price at reuter.de outside of the promotion
1) From 2.000 € order value, you'll receive free shipping* every delivery with the corresponding value of goods is free for you within Germany (mainland only).
2) TOP! Manufacturer, recommended by Reuter: This manufacturer is particularly customer and service-oriented. Therefore, Reuter customers can generally expect particularly reliable and comprehensive information about the product and its delivery time as well as fast and uncomplicated handling in the event of a complaint.
3) TOP! Product, recommended by Reuter: This product is frequently bought by Reuter customers and rated by Reuter as especially high quality.
a) For items marked, "Immediately available", the delivery time within Germany is approx. 1-3 working days (parcel) or approx. 1-5 working days (pallet) from the date of dispatch. For items that are currently arriving or are not available, the approximate delivery time will apply from the next working day after the order depending on the selected payment method. Shipment will take place on the next working day after ordering if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, the goods will be dispatched as soon as we have received the payment. A bank transfer can take 1-3 working days from the time the transfer order is submitted until payment is received. For items that are currently arriving or are not available, shipment will take place one working day after the item is available in our Logistics Centre, depending on the selected payment method. If shipment is due on a Sunday or public holiday, it will be postponed to the next working day. Saturdays are only considered working days for parcel delivery. The delivery time for parcels is approx. 1-3 working days from shipment and approx. 1-5 working days for delivery by a forwarding agent (pallet). Items with premium shipping are given special priority and are sent the same day if ordered before 2pm if payment is made via buy now, pay later, bank transfer, credit card, cash on delivery, PostFinance Card, PostFinance E-Finance or iDeal. If payment is made in advance, premium shipping takes place once payment has been received. The items remain reserved for an additional 5 days from the order date.


Germany's largest online retailer for bathroom products

Steady growth and a turnover of more than € 200 million in 2017 speak for our success as a pioneer in the online bathroom trade. As a medium-sized family business, we attach great importance to authenticity, reliability and  the best service for our customers.

In the Reuter network, more than 500 employees work energetically for the satisfaction of our customers. This enables us to offer products of the highest quality at fair and transparent prices.

We have a huge selection of several 100,000 branded products permanently in stock and available for immediate delivery. Our customers can therefore rely on the best possible availability and fast delivery of their desired items.

Customer service

Our hotline is available for you 7 days a week until 10 pm at the below mentioned landline number

Mon. - Fri.:
07.30 am - 10.00 pm
Sat. - Sun.:
10.00 am - 10.00 pm
+49 211 / 781 707 - 210
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